Do not worry! We have slowed down the processing of orders because of the problems related to the COVID-19 emergency. If you have received the order confirmation email, it means that our system has correctly obtained it and will be processed as soon as possible, according to the measures issued by the Italian Government for the Covid-19 emergency. We remind you that the amount of your order will initially be committed to your credit card, but only after the shipment confirmation will it be actually withdrawn.
The return at our stores is currently suspended. It remains available by courier, but with possible limitations, therefore we have extended the deadline for returning orders online to 60 days. We inform you that the approval of your return may suffer a slight delay.
The delivery cost is $8 and you get free delivery for any order over $45.
UPS will take charge of your delivery. In the shipping confirmation email you will find the link in order to follow the tracking of your package.
Order before 6 AM (EST) and your goods will be delivered at your chosen address within 48 hours. Any orders made after that time will leave our warehouses on the next business day. You can monitor any time your order through the tracking you received per email. We inform you that, concurrently with special events (Sales, Black Friday or Cyber Monday, etc.) your order can be slightly delayed. This delay is due to the high number of shipments. For further information please contact our Customer Service.
Make sure you place your order from the Tezenis website of the same country you would like to ship to. Also remember that the billing address and shipping have to correspond to the same country .
If you do not receive your order within expected time, check the state of the delivery on the order status.
No, make sure that someone is present at the chosen delivery address.