General Information Faq page

  • Why shopping on

    Shopping on you have the possibility of buying directly from one of your favorite brands 24/7 a week, to satisfy your shopping moments and catch up with all our new arrivals, trends and proposals.

  • How can I select the country I would like to shop from?

    Buy from your country site: select your country's flag in the upper right corner to go to your country's website. If your country is not in the list yet, subscribe to the Newsletter to be among the first to know when it is online.

  • Do I need an account to place my order?

    You don't need an account to shop on, but signing up for one will give you access to the My Tezenis community and lots of benefits:

    • - Express check-out
    • - Monitor your orders easily
    • - Smart Wish List: save your favourite items and we'll automatically tell you when they are available or on promotion
    • - Preview of special initiatives and information about new collections
    • - Automatically save different delivery addresses
    • - Summary of your orders and quick and easy return request process
  • How to buy?

    Ordering on Tezenis is very simple:

    • - Choose the category (women, men), and product that you desire
    • - When you have found what you want to buy, select the size, colour and quantity and click on the "ADD TO BAG" button.
    • - Click "CHECKOUT" to complete our order. If you change your mind, you'll be able to remove the items from your shopping bag at any time.
    • - Choose a payment method. Find out how you can pay on
    • - Wait for the confirmation e-mail. Your order from is now ready for delivery
  • Wich are the browser supported of

    For an optimised viewing of, make sure that the browser you are surfing with is updated to the latest versions.

  • How to recover your password?

    Recovering your password is very simple: click here to delete your old password and choose a new one.

  • Is it safe to buy on

    The safety of your purchases is of fundamental importance to us. We want our customers to feel safe before, during and after their online transaction. That's why we've obtained all the certification that protects you and allows you to shop worry-free on The eCommerce commerce we use is PCI DSS compliant (Payment Creditcard Industry Data Security Standard), observing the standard's strict credit card data security requirements. The DataCenter where the servers are physically stored is also PCI compliant and is checked annually for vulnerabilities. We protect communications and data transmission with the Verisign security protocol and we accept payments from the Mastercard SecureCode and Verified by Visa circuits using 3D Secure to further protect your transactions.

  • What are the general terms and conditions of sale?

    You can find the general terms and conditions here.

You haven't found the right answer to your question, please contact our customer service, via email or via toll-free number 08002797078.