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Payment
  • What are the accepted payment methods?

    On tezenis.com you can pay via:
    Credit card
    PayPal
    Klarna
    Gift Card/e-Gift Card
    Scalapay

  • Can I pay via bank transfer?

    Yes, by selecting "Klarna" in the checkout and by using your online banking data to pay safely.

  • When is the amount charged on my credit card?

    For payments made via credit card and Paypal, the amount of your order will be charged only when your order is shipped.

  • Why does my payment seem to be charged twice?

    There is a difference between authorization and payment: when you make an online order there is always the payment authorization. An authorization is a pending payment or an amount withheld in a payment account. It is not a real charge and is usually shown in the pending charges section of credit cards. The actual charge is only made when the order is shipped from our warehouse. If you see the amount authorized as collected, please contact your bank directly so they can "unlock" the amount withheld.

  • Is my payment safe?

    Of course it is. Payment is completely secured by one of the most important global certificate authority which is TrustWave. Furthermore, all the information entered to make your purchase is in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The site is also in conformity to all spam and virus controls. Navigation is completely safe.

  • Where can I find my Invoice?

    Your invoice is ready for download in the Follow your order/return area on our website.

  • Can I pay in instalments?

    Yes, you can pay in three monthly installments of the same amount using Scalapay. The first installment will be charged as soon as the purchase is completed, while the other two installments will be charged in the following two months. ScalaPay will notify you about the payment a few days in advance. Scalapay is a completely free service, as long as the instalments are paid within the deadline. In case one or more installments are not paid within the deadline, you will be charged a late payment fee.

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