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Customer service

Payment
  • What are the accepted payment methods?

    On tezenis.com you can pay via:

    Credit card
    PayPal
    Klarna
    Gift Card/e-Gift Card
    Google Pay
    Apple Pay

  • Can I pay via bank transfer?

    Yes, by selecting "Klarna" in the checkout and by using your online banking data to pay safely.

  • When is the amount charged on my credit card?

    For payments made via credit card and Paypal, the amount of your order will be charged only when your order is shipped.

  • Why does my payment seem to be charged twice?

    There is a difference between authorization and payment: when you make an online order there is always the payment authorization. An authorization is a pending payment or an amount withheld in a payment account. It is not a real charge and is usually shown in the pending charges section of credit cards. The actual charge is only made when the order is shipped from our warehouse. If you see the amount authorized as collected, please contact your bank directly so they can "unlock" the amount withheld.

  • Is my payment safe?

    The security of your payment is our priority. We implement industry-standard encryption protocols to safeguard your financial information during transactions. Our selected payment partners adhere rigorously to PCI DSS compliance standards for managing your card data. Additionally, our website uses high-assurance SSL certificates, reinforcing the defense of your sensitive information. You can trust that your payment information is handled with the highest level of care and protection.

  • Where can I find my Invoice?

    Your invoice will be sent to your email address once the order is shipped. You will also have the option to resend it from your order details if you have an account or from the Follow your order/return link at the bottom of our website by clicking the resend button.

  • How does the Digital Wallet work?

    Wallet is a personal digital space linked to your account, accessible via our website or our official app. It allows you to store your Gift Cards, E-Gift Cards and Return Cards, receive refunds in the event of returns for products purchased online or in-store, and pay for your purchases quickly and easily through the app, on the official e-commerce website, and in physical stores—without having to enter your card details each time. For more detailed information, please refer to the Wallet Regulations available on the website.

  • How can I check my Digital Wallet balance?

    You can view your Wallet balance by logging into your account on our website or in our app.

  • Can I use my Digital Wallet in store?

    Yes, you can pay in store with your Wallet by simply presenting the QR code at checkout via our app.

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