Frequently asked questions

• I have not received my order yet. What should I do?

  You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered with Tezenis.com, you can directly access the FOLLOW YOUR ORDER/ RETURN section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.

• I have just made my order and wish to cancel / modify it, what can I do?

  The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from FOLLOW YOUR ORDER/RETURN section within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

• How much do I have to pay for the delivery?

  Price for 48-hour express delivery is €8,95. Standard delivery with UPS is €4,95. Delivery to pick up point is €6,95 and free for orders over 40€.

• What is the delivery timeline for my online order by carrier?

  Order before 14:00 (Italian time) and your goods will be delivered at your chosen address within 48 hours (express delivery) or within 4 working days (standard delivery). Any order placed after that time will be dispatched on the next business day.
  We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

• Can I return the items bought online?

  Yes, on tezenis.com you have 30 days from the day of receipt of your order to return your items for free. You always have the right to change your mind and return your products by filling out the online form that you can find at the bottom of the page. You have the choice between two return methods: return to the store and return by carrier. If you purchased as a guest (Quick Buy), you can find the form by accessing the order status at the bottom of the page on "Follow your order/return". See the “Returns” section for more information.

• Do I have to pay to return my order?

  Shortly after filling out the return form on your Follow your order/return page, you will be able to download the return label which will allow you to return your items completely free of charge.

• How will I receive my refund?

  The refund will be made as soon as possible, no later than 14 days from your return request (provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the store, to the courier or to a pick up point. If you opt for a return in store, you have the choice between several reimbursement methods among those accepted in the point of sale where you have decided to make your return. We would like to point out that the point of sale is not required to return the amount of your return in cash.

• I'm not sure about the bra size or style, what can I do?

  You can use our "Bra guideline" to discover the right bra size and the right style for any occasion.

• When can I contact Customer Service?

  Customer Service is active all year long except the following holidays
  
  NEW YEAR’S DAY 01 JAN
  EPIPHANY 06 JAN
  EASTER
  EASTER MONDAY
  LABOUR DAY 01 MAY
  CORPUS CHRISTI
  THE ASSUMPTION 15 AUG
  ALL SAINTS’ DAY 01 NOV
  CHRISTMAS DAY 25 DEC
  ST. STEPHEN’S DAY 26 DEC