Customer Service

Deliveries

1. Express Delivery | 48- hours, delivered by UPS Express, 8,95 €

2. Standard Delivery:
4 - 5 working days, delivered by Bpost, 4,95 €
4 - 5 working days, delivered to Bpost pick-up point, 4,95 €

3. In store delivery | within 5 working days, free of charge

In-store pickup

• Can I have my order sent to a Tezenis store?

  While placing your order, make sure to select a store. Delivery to the store is free.

• I requested in-store delivery. How long does it take for my order to arrive at the store?

  The estimated delivery time to the store is up to 5 working days. We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

• How can I track my in-store order?

  There is no tracking number for in-store delivered orders. You can check the status of your order in the "Follow your order/return" option on the website.

• Can I receive my order in an Tezenis store and pay with cash?

  Cash on delivery payment option is not available at the moment. You can pay your order with the following payment methods: Credit Card, PayPal, Apple Pay, Amazon Pay, Google Pay, Gift Card / e-Gift Card.

• What should I present in store to collect my order?

  Please come to the store with the printed confirmation email and your identity document.

• Can I send someone else to pick up my order?

  Any person can come to the store and pick up the order with the printed confirmation email and a copy of your identity card.

• I did not pick up my online order sent to the store on time, how do I receive a refund?

  After the 10 days available for collection, you will receive an email informing you of the re-credit of your order through the same payment method used when placing the order. The visibility of the refund may depend on the timeline of your bank.

Carrier delivery

• How much is Express shipping and who delivers my order?

  Price for 48-hour UPS Express delivery is 8,95 €. Standard delivery with Bpost is 4,95 € and free for orders over 49 €. If you are a member of the Tezenis Talent loyalty program, standard shipping costs 1 €.

• What is delivery time for my online order?

  Order before 12:00 (Italian time) and your goods will be delivered at your chosen address within 48 hours (express delivery) or within 4 - 5 working days (standard delivery). Any order placed after that time will be dispatched on the next business day. We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

• I have not received my order yet, what should I do?

  You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on tezenis.com, you can directly access the Follow your order / return page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order clicking on "Monitor the shipping of your order".

• Can I place an order online and ship it to another country?

  Yes, it is possible to place an order online and ship it to a country other than yours. To do this, you should first select the desired destination country from the menu you will find in the footer of our site. We remind you that billing address and shipping address may refer to different countries, but also that in the country where you would like to deliver your parcel, prices and commercial conditions may be different.

• Can I choose the time and date of delivery?

  No, make sure that someone is present at the chosen delivery address.

• I entered the wrong shipping address, how can I change it?

  At the moment it is not yet possible to change the shipping address of an order. We suggest you contact our Customer Service providing your order number and the correct address: we will take care of communicating the new shipping address to the courier.