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Customer service


Remember that you have up to 30 days from delivery of the order to change your mind and request your return online.
For more info, consult our RETURN POLICY under Article 8 of the general sales conditions.

Return in-store
  • Is in-store return free of charge?

    In-store return is always free of charge.

  • How can I return items from an online order to a Tezenis store?

    Order at and try on your products. If this does not meet your expectations, you can return the goods for free in the store within 30 days from the date of receipt of the order.
    If you want to return the products in a Tezenis store, just follow these steps:
    1 Drop off your items at any Tezenis point of sale in Belgium..
    2 You will have the option to choose between exchanging the item (s) or getting a refund.
    3 If you opt for a refund, you have the choice between several refund methods among those accepted at the point of sale where you have decided to make your return.
    We would like to point out that the point of sale is not required to return the amount of your return in cash.

  • Can I exchange the items from my order in the store?

    Currently, we do not perform a carrier exchange service. However, we are happy to inform you that it is now possible to exchange / return items purchased online at any Tezenis point of sale in Belgium. You have 30 days from the delivery of your order to return the products to the store of your choice.

Return with the carrier