Tezenis Club

2. Participants

All stores operating under the "Tezenis" brand name, whether managed directly by CALZEDONIA Finanziaria S.A. Belgium Branch (so-called "direct stores") or affiliated and, therefore, managed by other corporate entities (so-called "affiliated stores"), which participate in the initiative by displaying the relevant advertising and informative material. The list of participating stores can be viewed on the e-commerce website www.tezenis.com. .

3. Territory

Belgium national territory

4. Type / Denomination / Purpose of the Initiative / Duration

This is a promotional initiative consisting of a loyalty program based on the collection of points on a digital card called "Tezenis Loyalty Card", granting exclusive benefits to its holders. The purpose of the initiative is to build customer loyalty through a rewards program that recognizes benefits for Customers holding the Card.
Without prejudice to the premises, section 7 ("How it works") and section 10 ("Interruption of the program – Card deactivation – Miscellaneous"), the Card does not expire.

5. Recipients

End consumers of legal age (adults) who hold the Card according to the registration and operational procedures indicated below.

6. Registration Procedures

The Card can be issued to the Customer in digital format directly by the point of sale, by accessing the website https://www.tezenis.com/be/loyaltylanding/ or by contacting customer care by email at hello@tezenis.com.
Registration for the "Tezenis Club" loyalty program will require the creation of a specific "Tezenis Club" account, which will allow the Customer to access their personal page on the brand's e-commerce website and their profile on the "Tezenis" app.
Registration systems will prevent minors from joining the loyalty circuit. Activation/registration is carried out in compliance with privacy regulations. The Tezenis Club Card is personal and non-transferable. Each Customer may not activate more than one card during its validity and CALZEDONIA Finanziaria S.A. Belgium Branch reserves the right to refuse, suspend, or cancel duplicate, incomplete, inaccurate, or irregular registrations. The Tezenis Club Card is strictly for private, non-commercial use.
The Customer may freely request to be removed from the loyalty program at any time by contacting customer care by email at hello@tezenis.com or by accessing the website https://www.tezenis.com/be/loyaltylanding/.

7. How it works

The Card will allow the customer to benefit from discounts, promotional operations, and dedicated special initiatives, which will be appropriately advertised and communicated from time to time. The Customer can take advantage of the dedicated benefits simply by showing their Card to the store staff or by accessing the dedicated area on the website www.tezenis.com or via the specific APP.

• Any communication regarding participation in the loyalty program that is strictly essential for the provision of the related services (such as, by way of example, confirmation of registration/cancellation, allocation of dedicated discounts or reserved free gifts) must be understood as necessary for the execution of the program itself. Therefore, by accepting these regulations, the Customer consents to receive such communications, which will be sent to the contact details provided in the program registration form for CALZEDONIA Finanziaria S.A. Belgium Branch to proceed with the program and deliver the associated services. Any express refusal made during the course of the program will result in its automatic termination.
• Customers who log into their account on the Tezenis app will have access to all the benefits provided by the Tezenis Loyalty program. For the complete list of benefits provided by the program, please refer to section 9 of the regulations ("Benefits").

8. Earning and Use/Conversion of Points

Loyalty points will be automatically credited to the customer's Card upon completion of missions, games, and other activities available on the App and reserved for members of the Tezenis Club program.
The connection of the Card to the e-commerce account and/or the App account must be performed by the Customer only once; this link will subsequently be stored by the system for the purpose of future purchases and activities.
Accumulated points can be converted into discount coupons exclusively through the "Tezenis" App. To do so, the Customer must access their profile and select the available coupon. Each coupon will entitle the holder to a discount of Euro 5.00 (five/00) upon conversion of 100 points, applicable against a minimum spend of Euro 50.00 (fifty/00). Coupons will be valid for 30 (thirty) days from the date of conversion; they can be combined with any ongoing promotions but cannot be used for the purchase of items already on sale.
Failure to identify the Customer in accordance with the procedures indicated above will not allow either the crediting of points or the use of coupons, it being understood that it will not be possible to retroactively request the crediting of points or the application of benefits.
The Customer can check their points balance at any time at participating "Tezenis" stores, as well as through the e-commerce website or the "Tezenis" App.
The Promoter reserves the right to offer, at its sole discretion, temporary promotional initiatives such as, by way of example, points accumulation campaigns with multipliers (such as double or triple points), which will be communicated in the manner deemed most appropriate from time to time.
The Card does not constitute a payment instrument. Accumulated points have no cash value, are not convertible into cash or products, and are non-transferable to third parties.
Earned and unused points will be valid for 24 (twenty-four) months from the date of crediting; after this period, they will be automatically cancelled. The Customer may receive reminder communications via the App or the contacts provided, aimed at encouraging the use of points before they expire.


9. Benefits

Customers holding the Tezenis Club Card will have access to numerous exclusive benefits, including discounts, promotions, prize operations, and dedicated special initiatives, which will be appropriately communicated and promoted from time to time.
To take advantage of the benefits provided by the program, it will be necessary to present the Card at the time of purchase.
The Loyalty program is divided into:

• Benefits for all Loyalty members;
• Exclusive benefits available to Tezenis App users.





Benefits for all Loyalty members:

• 20% Birthday Discount, valid for 30 days from the date of birth, combinable with other promotions but not applicable to items already on sale;
• Electronic Receipt, sent via e-mail and always available in the App;
• Returns at €1;
• Access to dedicated discounts and events;
• Exclusive “Member Days”;
• Priority Customer Service;
• Free Shipping Days.





Exclusive benefits for Tezenis App users:

• A coupon for every 100 accumulated points;
• Games and missions to earn points and rewards;
• Early access to sales.

10. Interruption of the Program – Card Deactivation – Miscellaneous

CALZEDONIA Finanziaria S.A. Belgium Branch reserves the right to modify, suspend, or terminate the Tezenis loyalty program and its related services at any time and at its sole discretion.
Appropriate notice of such modifications, suspensions, or interruptions will be given by placing a suitable notice on the website www.tezenis.com, on the "Tezenis" app, and/or in participating points of sale. www.tezenis.com.
Without prejudice to any other rights provided by law, including the right to compensation for damages, CALZEDONIA Finanziaria S.A. Belgium Branch may revoke the Customer's right to use the Card and deactivate it in the event of use of the Card in violation of the conditions set forth in these Regulations, or use for fraudulent purposes, or in the event of abusive or harmful use affecting the image and the "Tezenis" trademark.
Furthermore, subject to prior notice, CALZEDONIA Finanziaria S.A. Belgium Branch reserves the right to deactivate the Card and its related activation/registration in the event of non-use of the Card or Customer inactivity for a period exceeding 5 years. In case of revocation and deactivation, the Customer will no longer be able to enjoy the benefits and services of the Tezenis loyalty program.
CALZEDONIA Finanziaria S.A. Belgium Branch is not responsible for any consequences, direct or indirect, related to malfunctions of the loyalty program that do not depend on its will. CALZEDONIA Finanziaria S.A. Belgium Branch is not responsible for any fraudulent, improper, or abusive use of the Card.

11. Privacy Notice on Personal Data Processing

For information on the personal data processed for participation in the loyalty program, please consult the Privacy Policy, , paragraph "Why do we use your data?", "Tezenis Club Loyalty Program".

12. Contacts

The Customer may freely request to be cancelled from the loyalty program at any time by contacting customer care at the email address hello@tezenis.com, or by accessing the website www.tezenis.com.

For any other information regarding the Tezenis Loyalty Card, the Customer can consult the website www.tezenis.com, write to the e mail address hello@tezenis.com, or contact any participating "Tezenis" store.

Last updated: 01/09/2026