Customer Service

Deliveries

Express Delivery

48- hours, delivered with UPS Express, 90 KR

Standard delivery

5 working days, delivered with UPS, 50 KR

Courier delivery

• How much does delivery cost?

  The cost of standard delivery is 50 KR and you get free shipping for any order over 649 KR. The express delivery cost is 90 KR.

• Who delivers my order?

  UPS will take care of your standard delivery and UPS Express of your express delivery. In the shipping confirmation email you will find the link to track your package.

• What is the delivery time for my online order?

  Order before 12 noon (Italian time) and your goods will be delivered at your chosen address within 2-4 working days (express delivery) and within 5 working days (standard delivery). Any orders made after that time will leave our warehouses on the next business day. You can monitor any time your order through the tracking you received per email.
  We inform you that during special events (Sales, Black Friday or Cyber Monday, etc.) your order can be slightly delayed. This delay is due to the high number of shipments. For further information please contact our Customer Service.

• Can I place an order online and ship it to another country?

  Yes, it is possible to place an order online and ship it to a country other than yours. To do this, you should first select the desired destination country from the menu you will find in the footer of our site. We remind you that billing address and shipping address may refer to different countries, but also that in the country where you would like to deliver your parcel, prices and commercial conditions may be different.

• I have not received my order yet, what should I do?

  You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on tezenis.com, you can directly access the Follow your order/return page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order clicking on "TRACK DELIVERY" section.

• Can I choose the time and date of delivery?

  No, make sure that someone is present at the chosen delivery address.