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Customer service

Standard home delivery

4-5 working days, delivered with PostNord, 95 KR

Standard Delivery to a Pick-up point

4-5 working days, delivered with PostNord, 69 KR

Courier delivery
  • How much does delivery cost?

    The cost of the standard home delivery is 95 KR and for standard delivery to a pick-up point 69 KR. Both deliveries are free for any order over 649 KR.

  • Who delivers my order?

    PostNord will take care of your standard home delivery and standard delivery to a pick-up point. In the shipping confirmation email you will find the link to track your package.

  • What is the delivery time for my online order?

    Order before 9 AM CET and your goods will be delivered within 4 working days (Standard home and standard delivery to a pick-up point). Any orders made after that time will leave our warehouses on the next business day. You can monitor any time your order through the tracking you received per email.
    We inform you that during special events (Sales, Black Friday or Cyber Monday, etc.) your order can be slightly delayed. This delay is due to the high number of shipments. For further information please contact our Customer Service.

  • Can I place an order online and ship it to another country?

    Yes, it is possible to place an order online and ship it to a country other than yours. To do this, you should first select the desired destination country from the menu you will find in the footer of our site. We remind you that billing address and shipping address may refer to different countries, but also that in the country where you would like to deliver your parcel, prices and commercial conditions may be different.

  • I have not received my order yet, what should I do?

    You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on, you can directly access the Follow your order/return page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order clicking on "TRACK DELIVERY" section.

  • Can I choose the time and date of delivery?

    No, make sure that someone is present at the chosen delivery address.