Customer Service

Deliveries

Express Delivery

48- hours, delivered with UPS Express, 90 KR

Standard delivery

5 working days, delivered with UPS, 50 KR

Courier delivery

• How much does delivery cost?

  The cost of standard delivery is 50 KR and you get free shipping for any order over 419 KR. The express delivery cost is 90 KR.

• Who delivers my order?

  UPS will take care of your standard delivery and UPS Express of your express delivery. In the shipping confirmation email you will find the link to track your package.

• What is the delivery time for my online order?

  Order before 12 noon (Italian time) and your goods will be delivered at your chosen address within 2-4 working days (express delivery) and within 5 working days (standard delivery). Any orders made after that time will leave our warehouses on the next business day. You can monitor any time your order through the tracking you received per email.
  We inform you that during special events (Sales, Black Friday or Cyber Monday, etc.) your order can be slightly delayed. This delay is due to the high number of shipments. For further information please contact our Customer Service.

• Can I make an order and send it to a different country from my own?

  Make sure you place your order from the Tezenis website of the same country you would like to ship to. Also remember that the billing address and shipping have to correspond to the same country.

• I have not received my order yet, what should I do?

  You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on tezenis.com, you can directly access the Follow your order/return page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order clicking on "TRACK DELIVERY" section.

• Can I choose the time and date of delivery?

  No, make sure that someone is present at the chosen delivery address.