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Terms and privacy policy

Welcome to the Calzedonia Group website.

Below you can find information on how we treat the personal data of users who browse our sites, given in pursuance to, and for the purposes of art. 13 of the EU Regulation 2016/679. If you wish to have a more thorough understanding of the principles we follow, in our website management and the protection of your information, we advise you to consult the General Conditions of use of our websites.
The following applies to domains and sub-domains registered for each of the brands and companies belonging to the Calzedonia Group, such as; CALZEDONIA, INTIMISSIMI, TEZENIS, FALCONERI, SIGNORVINO.
We inform you that this privacy policy is provided only for the sites related to the domains and sub-domains registered for each of the brands and companies of the Calzedonia Group, and not other websites consulted by the user via a link.
To learn more about the privacy and processing of your personal data, select your area of interest, depending on whether you are a general visitor or a user of our web services through registration. The sections of this statement relating to the Rights of the concerned party, Data Controller and Data Processors and extra-EU Transfer of Users' Personal Data, apply to users of all websites belonging to Calzedonia Group.

Who is the data controller of users' personal data? How can I contact the data controller?

Calzedonia S.p.A (hereinafter referred to as "Calzedonia"), with administrative headquarters in Via Monte Baldo n. 20 Dossobuono di Villafranca (VR), Italy is the data controller of users' personal data who consult and use the CALZEDONIA, INTIMISSIMI, TEZENIS, FALCONERI, SIGNORVINO sites.

You can contact Calzedonia by sending an email to the following address: privacy@calzedonia.com
Has calzedonia appointed a personal data protection officer (DPO)?

Calzedonia has appointed a Personal Data Protection Officer, who can be contacted by sending an email to the following address: DPO@calzedonia.com
What are the methods used by calzedonia to treat personal data?

The data you provide us with is processed by employees explicitly designated by the Data Controller, according to the respective authorisation profiles assigned. The designated persons may carry out consultation, use, processing and comparison operations, along with other appropriate processes, including automated searches, but only in cases where this has been explicitly authorised.
The data will be processed using computerised, telematic and paper-based tools and support, in compliance with legislation to guarantee the security and confidentiality, as well as the accuracy, in updating and relevance of data regarding the stated purposes. You yourself, can help us ensure that your data is always accurate by communicating updates to privacy@calzedonia.com.
Browsing our site

Calzedonia may collect and process users' personal data when they access and visit Calzedonia's sites by browsing within the pages, without registration and without filling in or inserting data in online forms.

Calzedonia also uses cookies in some areas of the website. Cookies enable our sites to monitor, for example, whether users have already visited the site, providing an understanding of which of the pages are most visited. For this part of personal data processing, we ask you to read the Cookie Policy which should be consulted in conjunction with the information that Calzedonia provides in this statement.

Additionally, on our sites you can also find social buttons/widgets, or "buttons" depicting the icons of social networks (e.g., Facebook and Twitter) and interactive social walls (e.g. wall presenting photos from Instagram using a hashtag) which present content from social networks. These "buttons" allow users who are browsing the Calzedonia sites, to reach and interact directly with social networks through a "click" which acquires data relating to your visit. Except for these cases, where you spontaneously click to share your browsing data with the chosen social networks, Calzedonia does not share any navigation information or user data acquired through its sites with social networks.
n any case, when a user browses the site, they accept the terms and conditions of use of the website owned by Calzedonia, in addition to the provisions of this Privacy Policy. Therefore, if you do not accept these terms for browsing our sites, please do not access or use the content and services offered through them.
Using web services

Calzedonia can also collect and process the personal data of users who make use of web services available on the websites, for which the inclusion of personal data online or by email is required.
Spontaneous email sending

When you spontaneously send an e-mail to one of the e-mail addresses mentioned on our sites, we acquire the sender address, along with any other personal data you may have entered in the message and attachments, in order to meet your request. The e-mail inboxes relating to the addresses shown on our sites are not personal. They belong to the company organisation and have the primary purpose of enabling work activities to be performed effectively within the Calzedonia Group companies. Which means that messages forwarded to Calzedonia's email accounts, can be viewed by all those authorised to access these inboxes. By sending an e-mail to the e-mail addresses indicated on our sites, you declare that you have read and accepted the processing conditions contained in this policy.
Filling out web forms

When you access the Calzedonia Group websites and use the services interactively (e.g. request newsletters, register on the sites, communities, make purchases, participate in events and campaigns, etc.), you may be asked to fill in web forms with some of your personal data, below we provide some useful information on how we treat the data you send us.
What categories of personal data does calzedonia process?
To access services and content provided through our sites, you may be asked for personal information such as; name, surname, residential address or domicile, e-mail, date of birth, etc.
With regards to Gift Cards, if you have received it as a gift, we may use your contact details, such as your name and your e-mail address, in order to be able to deliver the Gift Card and guarantee its use. For these purposes, we inform you that your data is provided by the purchaser of the Gift Card to Calzedonia at the time of purchase.

To make a purchase on our sites, you may be asked for additional information. For example, data regarding means of payment, data for shipping products and billing.

Providing such data is optional, but necessary in order to use the services requested, which is why you can find specific information on the processing of your personal data on the web pages dedicated to these services.

On the web forms used on our site, we never ask for data of a sensitive nature (e.g. relating to racial and ethnic origin, religious, philosophical, political beliefs, health status, sexuality, etc.) or judicial (data regarding judicial records, or relating to the condition of defendant or suspect, etc.).

We may collect:
- any optional information requested through the web forms;
- information we may obtain by examining your interaction with us, via emails or newsletters, through our internet sites and through the apps which may be developed by us or by third parties (for more information, see the relevant privacy notice);
any information you share through social networks you have subscribed to. We treat personal data that you provide us with for our own purposes and that is strictly relevant to individual services requested and used, in compliance with specific information on the page relating to the requested service. We may use your data for further or different purposes, only with prior consent or, in certain limited cases, in accordance with our legitimate interest.

What are the purposes and legal bases of calzedonia personal data processing?

Type of processing	For what purposes do we process your personal data?	What are the legal bases of the processing of your personal data?	How long do we keep your personal data?
Browsing our website	Whilst visiting our sites, IT systems in charge of their operation acquire data (e.g. IP addresses, domain names, URL's) the transmission of these is implicit and necessary for the Internet to function. Calzedonia uses this data for the sole purpose of allowing users to navigate and obtain anonymous statistical information on the use of the sites, to check its correct functionality, or to investigate responsibility in case of possible computer-related crimes.	The need to allow users to navigate the sites. The legitimate interest of Calzedonia is to guarantee the correct functioning of IT systems and to investigate alleged computer-related crime (also based on the existence of a legal obligation).	The data remains on our systems for a period of time not exceeding thirty days, except in case of investigations of responsibility for computer-related crimes, for which a legal obligation or a request by the authorities could require conservation for a longer period.
Subscribing to the newsletter	The newsletter is a communication with promotional and advertising content sent to all interested parties who request it. On some of our sites, signing up for the newsletter implies sending promotional communications that are not generalised but targeted, based on the language, gender and country of origin of the person concerned. Meaning that we process the data we receive in order to divide the subscribers into separate groups by language, gender and country of origin. Thus, the newsletter sent to you, is as close as possible to what you may have requested and what may interest you.	Your consent. We only use the data requested in the registration form with your consent.	The data you communicate to us, in order to subscribe to the Newsletter, will be retained until we receive a request to unsubscribe from you. In which case we will delete your data from our databases within 72 hours of the request.
Purchasing products	The data you provide us with will be used to process your purchase orders and related activities (shipment of goods, billing, payment processing, etc.).	The need to execute the contract of sale of products, or pre-contractual measures adopted according to your request.	Your personal data will be kept for the time required to fulfill the contractual obligations as well as the obligations imposed by law (e.g. for tax matters) in relation to the performance of the sales activity.
Customer Care	We offer a support service (via chat, telephone, email) for all your needs relating to the purchase of our products, or the use of our services. In some cases, we may ask you for personal information if this is necessary in order to respond to the requests you make via our Customer Care.	The need to execute the contract of sale of products, or pre-contractual measures adopted according to your request.	Your personal data will be processed for the duration strictly necessary to achieve the processing purposes.
Surveys regarding your satisfaction	We may send you surveys to ascertain the level of satisfaction of our services and products.	Your consent for marketing. We use the data provided in the questionnaires, only with your prior consent, to send you surveys regarding your satisfaction with products purchased by you and/or the services provided through Customer Care. In some limited cases, we use the legitimate interest of Calzedonia.	Your personal data will be processed for the duration strictly necessary to ascertain your level of satisfaction and in any case, no longer than 6 months from collection.
Loyalty programme	Manage your participation in the Calzedonia loyalty programme which enables you to receive discounts and other benefits and, more generally, for all related contractual and administrative obligations.	The need to provide subscribers the services offered under the loyalty programme. By joining the programme, you consent to the processing of data necessary for the performance of the loyalty programme.	We keep your data no longer than is necessary to manage your participation in the loyalty programme. In any case, information relating to your purchases and your interactions with us shall be processed for no longer than 12 months from the date they were collected. If you decide to leave the loyalty programme, your data will be deleted within the following three months.
Direct marketing	Sending of commercial communications, as well as, carrying out market research and surveys to measure your level of satisfaction concerning products related to all Calzedonia Group brands (Calzedonia, Intimissimi, Tezenis, Falconeri, Signorvino) by email, SMS, landline / mobile phone and traditional written mail.	Your consent to receive these communications will be valid both for mailings through the use of automated systems without the intervention of an operator (e.g. email, sms), and for the traditional methods of contact (e.g. written mail). You can withdraw your consent for the processing of your data, for this purpose by writing an email to privacy@calzedonia.com at any time. Legitimate interest. Pursuant to art. 130, paragraph 4, legislative decree. 196/2003 and subsequent amendments (relating to so-called "soft spam"), without having to acquire your explicit consent, we can use the e-mail address you provided as part of a previous purchase, for the purposes of direct sales and/or the promotion of our products similar to those you have already purchased, provided that you do not object to such use by sending an email to privacy@calzedonia.com or by clicking on the appropriate link to oppose the receipt of communications considered undesirable, made available in promotional emails sent by Calzedonia.	Until we receive a request for withdrawal of consent or, for direct marketing treatments based on our legitimate interest, until you object to the processing.
Profiling	We will use data to make use of individual services (for example, data released to make purchases or data following adherence to a loyalty programme) for "profiling", or, the analysis of social composition of consumers based on age, gender, country of origin, profession, consumption habits, etc. Profiling requires data processing to be carried out which enables us to create consumer groups divided by market segments based on a minimal set of elements (e.g., gender, country of origin), and more advanced profiles based on preferences, online behaviour and previous purchases. This activity has a dual purpose: to enable us to develop products and services with features that correspond with our consumers preferences and to allow us to send you advertising messages in line with your styles and interests. In order to understand your styles and interest in our products and our communications, we may also use automated systems that do not, in any case, entail legal effects or other significant effects for the customer.	Your consent. Only with your permission, will we proceed with profiling activities. You can withdraw your consent at anytime by sending an email to privacy@calzedonia.com.	12 months from the date of collection.
Personalised assisted sales (only for members of the loyalty programme)	We provide a personalised service in all our sales outlets where the loyalty programme is active. In order to guarantee the help and advice from our sales assistants to customers enrolled in this programme, we retain information (e.g. size, colour or model) on items purchased during the previous 12 months.	Calzedonia's legitimate interest is to provide the best support service at the point of sale to customers enrolled in the loyalty programme, in line with their needs.	12 months from the date of collection.
Anti-fraud measures	With regards to online purchases, verification of correspondence between the purchasing subject and the holder of the selected means of payment will occur.	It is Calzedonia's legitimate interest to prevent and combat fraud.	24 months from the date of collection.
Participation in events, competitions and thematic initiatives of an extraordinary and temporary nature	We use the data to enable you to participate in special initiatives you wish to take part in from time to time. For each event we will provide you with specific information that will detail the type of data processed, the storage duration and the specific processing purposes.	We will only collect your data with your consent.	For each event we will provide you with specific information that will detail the storage duration for specific processing purposes.
Registration within restricted areas of the web community (e.g. My Tezenis) and use of the online chat channel	We use your personal data to enable you to create your own reserved area on our sites and to participate in virtual community initiatives (e.g. creating wishlists, sharing your content with other users through Calzedonia Group sites, purchase history, preferences email, etc.). Registering with our web community enables you to access many of our other services available on our website more rapidly, but it is not a mandatory requirement to use it. For example, you can receive the newsletter or make purchases without being registered.	The need to execute contract registration on the websites or online chat service owned by Calzedonia or pre-contractual measures taken on the basis of your request. It is Calzedonia's legitimate interest to prevent a "chat spam" phenomenon.	In case of failure to use the account for over 2 years, we will cancel the account and all data relating to it.
Transferring of data to third parties	• We on some occasions, request authorisation to transmit your personal data to third-party companies belonging to the fashion, luxury and retail industry for them to send you commercial communications. This is a possible processing purpose, of which you will always be adequately informed and for which, we will always collect your explicit prior consent.	We will only transmit your data to third parties for marketing purposes with your prior consent.
Gift Card	We treat the name and e-mail address of the beneficiary of the Gift Card (i.e the person who will receive it as a gift) as the necessary contact details in order to deliver the Gift Card and ensure its use.	It is Calzedonia's legitimate interest to ensure the delivery and use of the Gift Card to its beneficiary.	The beneficiary's data is processed only for the specific duration necessary for the delivery and use of the Gift Card by the latter.

Does Calzedonia communicate or circulate personal information?
alzedonia only communicates personal data to third parties when it is necessary and functional in order to achieve the data processing purpose pursued in accordance with the service you have requested. In any case, we only communicate after having informed you, and where necessary, having received your consent to do so.
In general, the data acquired during navigation may be known by third-party companies that provide Calzedonia Group companies with technical assistance and data processing services (for example hosting activities entrusted to third parties connected to the use of our websites) appointed for this purpose, to Data processing managers.
the data collected through individual services and for the purposes indicated in this statement, are normally communicated through the following subject categories:
- subjects to whom the right of access is granted by law or regulation (e.g. public security authorities and police forces);
- companies belonging to the Calzedonia Group as parent, subsidiary or associated companies;
- Calzedonia Group sales points;
- data processing and IT service companies (e.g. web hosting, data entry, management and maintenance of IT infrastructures and services, e-mail marketing, Acquirer, etc.);
- companies and firms providing consultancy services;
In particular, some specific services provided through our website also include communication through additional subject categories, such as:
- purchase of products: companies that provide payment services, Paypal, shipping companies, financial institutions, companies that provide mailing and correspondence services.
The list of persons appointed as data processors is obtainable by writing to privacy@calzedonia.com.

In case of explicit request and in circumstances authorised by law, the data may be communicated by Calzedonia to Public Security Authorities and to the police forces.

Calzedonia does not normally circulate your data. Some services provided by our sites (e.g. "share my wishlist"), however, enable the circulation of your personal data to other users and services on the Internet; however, this is left as your free choice and is only possible following your specific and voluntary initiative. In some specific cases, however, we may ask to release your personal data (including photographic and audio-video images) to allow you to participate in extraordinary and temporary events, competitions and initiatives, which by their very nature, involve communication and circulation. In these cases, we will notify you by asking you to give explicit and specific consent.
Does Calzedonia transfer personal data to non-EU countries?

Personal data collected through this website may be transferred outside the EU (in particular, the United States) to be stored on Customer Relationship Management servers. The transfer is carried out with Standard Contractual Clause stipulation or upon verification of the Privacy Shield certification from the service provider (specifically appointed as Data Processor). The list of persons appointed as data processors is obtainable by writing to privacy@calzedonia.com.
What are your RIGHTS that you can exercise as a concerned party?
You can exercise the rights that the law governs you regarding your personal data by writing to privacy@calzedonia.com. We will reply to your request as soon as possible and in any case, no later than 30 days upon receipt. In some cases, we may request a copy of an identification document if required in conjunction with your request, to enable us to verify your identity.
- Right of access
  
  You have the right to know if your personal data is being processed and if confirmed, to obtain a copy of such data and be informed about; the source of the data, the categories of personal data processed, data recipients, the processing purposes, the existence of an automated decision-making process, (including profiling) the data retention period and the rights provided by Regulation.
- Right of rectification
  
  You have the right to obtain a rectification of data in our possession that concerns you or to update data that is incomplete. We remind you that when you provide your data to use our services, you guarantee its authenticity and accuracy. You yourself, can help us ensure that your data is always accurate by communicating updates to privacy@calzedonia.com.
- Right of erasure
  
  You have the right to request the erasure of your personal data if it is no longer needed for the purpose for which they were collected, or if we are no longer authorised to process this.
- Right of restriction of processing
  
  You have the right to obtain processing restrictions in the following cases:
  1. you objected to the accuracy of personal data. You can request processing restriction for the period in which we will verify the accuracy of your data;
  2. we are not authorised to process your data and instead of deleting them, you can request a limit in their usage;
  3. class="behave-li-default-letters" where the data in our possession, although no longer necessary for us for the processing purposes for which they were collected, are required for the investigation, exercise or defence of a right in court;
  4. you oppose processing based on our legitimate interest. You can ask us to limit processing, pending verification of the precedence of our legitimate reasons, regarding those that are your responsibility.
- Right of consent withdrawal
  
  You can withdraw your consent in relation to all processing of data that requires it.
- Right of data portability
  
  In the event that we process data based on your consent or in the implementation of a contract, or if the processing is carried out by automated means, you can exercise the right of data portability. You will then be able to receive the personal data you have communicated to us in a structured format, commonly used and readable using an automatic device. You can also request to forward your data directly to another company, as long as this is technically possible.
- Right of opposition
  
  You have the right to object to the processing of your personal data at anytime based on our legitimate interest, including profiling.
We also inform you that if you believe that the processing of your personal data goes against the provisions of EU Regulation 2016/679 you have the right to file a complaint with the competent data protection supervising authority.

We periodically reserve the right to update the content of this page.
We therefore invite you to consult our privacy policy on a regular basis, in order to keep up to date with any changes made following your last consultation.

Last Update: August 2019

Privacy policy

Calzedonia UK LTD, Spirella House, 266-270 Regent Street, London, W1B 3AH - UK - 06021062