The stores of our brand are currently adapting to the containment measures of the COVID-19 virus. We are sorry to inform you that the service of delivery and return of online orders in our stores is temporarily suspended, as our stores are currently closed. Therefore, delivery and return will be possible only via courier until further notice.
In this emergency situation, we have decided to extend free returns to 60 days on all orders.
Yes, You can always change your mind on tezenis.com and return them free of charge through the return online procedure that you can find on your order status page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase. Please see our returns policy under clause 8 of the General Conditions of Sale for more information.
If you need to return one or more items, you have to follow these easy steps:
No, you can return your item free of charge and get a refund but you can't
The return-form cannot be modified online after it has been completed and
sent. However, if you have forgotten to include any articles or you wish to
remove others, you can add/remove them from the package before giving it to
the delivery company. Please make sure that all the articles you wish to
return are in a single delivery.
Yes, this is possible. Make sure that the return-authorization for each
individual order is included in
If you change your mind and you don’t want to return the items anymore, you
just don’t have to contact
UPS courier to book the collection of your return parcel.
The refund will be made using the payment method chosen for the online
purchase. The refund will be made
in less than 14 days (for orders made with a Credit Card, Pre-paid Card and
No, the refund will take place on the same credit card used to pay for the
No, the cost of delivery for your return is at Calzedonia S.p.A.'s charge.
To know more about our return policy click here
No, it's not possible to return or change an online order in a