We want to assure you that if you made a purchase directly in one of our UK stores between 02.12.2020-19.12.2020, we have extended our standard policy for you. For full price items purchased during this time, you may have a full refund within 30 days from our store re-opening, with proof of purchase. For items purchased on sale and sale promotions, you may exchange those items within 30 days from our store re-opening, with proof of purchase.
You have up to 14 days from delivery to change your mind and make your return request.
Yes, You can always change your mind on tezenis.com and return them free of charge. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded via the payment method you originally used to make your purchase once your items have arrived to our warehouse and your return has been approved. Please see our returns policy under clause 8 of the General Conditions of Sale for more information.
You can return your items using an Hermes drop-off point or by having a courier collect your return. If you want to return to a drop-off point:
If you want a courier to come and pick-up the items:
No, you can return your item free of charge and get a refund but you can't
The return-form cannot be modified online after it has been completed and
sent. However, if you have forgotten to include any articles or you wish to
remove others, you can add/remove them from the package before giving it to
the delivery company. Please make sure that all the articles you wish to
return are in a single delivery.
Please return each order separately with the corresponding documents (return
authorization and return label) in order for the refund to be processed
If you change your mind and you don’t want to return the items, you are not
obligated to. Please keep in mind that you should cancel the courier pickup,
if you had it booked on Hermes portal.
The refund will be made using the payment method chosen for the online
purchase. The refund will be made within 14 days from return confirmation
(for orders made with a Credit Card, Pre-paid Card and PayPal).
No, the refund will take place on the same credit card used to pay for the
No, the cost of delivery for your return is at Calzedonia S.p.A.'s charge.
To know more about our return policy click here
This option is not available in our system. You can return the items you do
not want to keep for free and place a new order.