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Orders
  • How can I track my order? / Where is my parcel?

    You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "Tezenis" account. If you have not registered with tezenis.com, you can directly access the TRACK/RETURN YOUR ORDER section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.

  • I have just made an order online and want to cancel it, what can I do?

    You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

  • I have a promotional code/discount. How can I use it online?

    When placing your order, you will be able to enter code into the "Promotional Code" box inside of your Shopping bag or at the Payment section. Remember to apply it before proceeding with the checkout. We remind you that for each purchase, you can only use one promotional code.

  • What should I do if I receive a defective item?

    Tezenis.com sells all products in perfect conditions, so if you receive an exceptionally defective item, you can make the return procedure and contact immediately our Customer Care.

  • I received a wrong Item, what should I do?

    If by mistake you received an item that you didn't request, please contact immediately our Customer Care.

  • How often do you get new products on your website?

    Each week you can find new products on our online shop and in our stores. You can find them in the "New Arrivals" section. If you would like to be always updated with the new arrivals and trends, subscribe to our Newsletter and follow us on our social networks. If you see a product on the website that is still not available to order and has a "Coming soon" banner, you can subscribe to receive a notification when the product becomes available online. All you have to do is go to the product page, choose color and size, and insert your email address. If you are a logged user, you can simply add the product to your wish list. section.

  • How can I be notified when a product is back in stock?

    If you found a product that you want to buy, but your size is not available at the moment, we can send you an email as soon as it is available again. To be notified when a product is back in stock, you need to go to the product page, choose color and size, and insert your email address. If you are a logged-in user, you can simply add the product to your wish list.

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