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Terms and privacy policy
Welcome to the Calzedonia Group website.
Below you can find information on how we treat the personal data of users who browse our sites, given in pursuance to, and for the purposes of art. 13 of the EU Regulation 2016/679. If you wish to have a more thorough understanding of the principles we follow, in our website management and the protection of your information, we advise you to consult the General Conditions of use of our websites. The following applies to domains and sub-domains registered for each of the brands and companies belonging to the Calzedonia Group, such as; CALZEDONIA, INTIMISSIMI, TEZENIS, FALCONERI, SIGNORVINO. We inform you that this privacy policy is provided only for the sites related to the domains and sub-domains registered for each of the brands and companies of the Calzedonia Group, and not other websites consulted by the user via a link. To learn more about the privacy and processing of your personal data, select your area of interest, depending on whether you are a general visitor or a user of our web services through registration. The sections of this statement relating to the Rights of the concerned party, Data Controller and Data Processors and extra-EU Transfer of Users' Personal Data, apply to users of all websites belonging to Calzedonia Group.
Calzedonia S.p.A (hereinafter referred to as "Calzedonia"), with administrative headquarters in Via Monte Baldo n. 20 Dossobuono di Villafranca (VR), Italy is the data controller of users' personal data who consult and use the CALZEDONIA, INTIMISSIMI, TEZENIS, FALCONERI, SIGNORVINO sites. You can contact Calzedonia by sending an email to the following address: privacy@calzedonia.com
Calzedonia has appointed a Personal Data Protection Officer, who can be contacted by sending an email to the following address: DPO@calzedonia.com
The data you provide us with is processed by employees explicitly designated by the Data Controller, according to the respective authorisation profiles assigned. The designated persons may carry out consultation, use, processing and comparison operations, along with other appropriate processes, including automated searches, but only in cases where this has been explicitly authorised. The data will be processed using computerised, telematic and paper-based tools and support, in compliance with legislation to guarantee the security and confidentiality, as well as the accuracy, in updating and relevance of data regarding the stated purposes. You yourself, can help us ensure that your data is always accurate by communicating updates to privacy@calzedonia.com.
Calzedonia may collect and process users' personal data when they access and visit Calzedonia's sites by browsing within the pages, without registration and without filling in or inserting data in online forms. Calzedonia also uses cookies in some areas of the website. Cookies enable our sites to monitor, for example, whether users have already visited the site, providing an understanding of which of the pages are most visited. For this part of personal data processing, we ask you to read the Cookie Policy which should be consulted in conjunction with the information that Calzedonia provides in this statement. Additionally, on our sites you can also find social buttons/widgets, or "buttons" depicting the icons of social networks (e.g., Facebook and Twitter) and interactive social walls (e.g. wall presenting photos from Instagram using a hashtag) which present content from social networks. These "buttons" allow users who are browsing the Calzedonia sites, to reach and interact directly with social networks through a "click" which acquires data relating to your visit. Except for these cases, where you spontaneously click to share your browsing data with the chosen social networks, Calzedonia does not share any navigation information or user data acquired through its sites with social networks. n any case, when a user browses the site, they accept the terms and conditions of use of the website owned by Calzedonia, in addition to the provisions of this Privacy Policy. Therefore, if you do not accept these terms for browsing our sites, please do not access or use the content and services offered through them.
Calzedonia can also collect and process the personal data of users who make use of web services available on the websites, for which the inclusion of personal data online or by email is required.
When you spontaneously send an e-mail to one of the e-mail addresses mentioned on our sites, we acquire the sender address, along with any other personal data you may have entered in the message and attachments, in order to meet your request. The e-mail inboxes relating to the addresses shown on our sites are not personal. They belong to the company organisation and have the primary purpose of enabling work activities to be performed effectively within the Calzedonia Group companies. Which means that messages forwarded to Calzedonia's email accounts, can be viewed by all those authorised to access these inboxes. By sending an e-mail to the e-mail addresses indicated on our sites, you declare that you have read and accepted the processing conditions contained in this policy.
When you access the Calzedonia Group websites and use the services interactively (e.g. request newsletters, register on the sites, communities, make purchases, participate in events and campaigns, etc.), you may be asked to fill in web forms with some of your personal data, below we provide some useful information on how we treat the data you send us.
To access services and content provided through our sites, you may be asked for personal information such as; name, surname, residential address or domicile, e-mail, date of birth, etc. With regards to Gift Cards, if you have received it as a gift, we may use your contact details, such as your name and your e-mail address, in order to be able to deliver the Gift Card and guarantee its use. For these purposes, we inform you that your data is provided by the purchaser of the Gift Card to Calzedonia at the time of purchase. To make a purchase on our sites, you may be asked for additional information. For example, data regarding means of payment, data for shipping products and billing. Providing such data is optional, but necessary in order to use the services requested, which is why you can find specific information on the processing of your personal data on the web pages dedicated to these services. On the web forms used on our site, we never ask for data of a sensitive nature (e.g. relating to racial and ethnic origin, religious, philosophical, political beliefs, health status, sexuality, etc.) or judicial (data regarding judicial records, or relating to the condition of defendant or suspect, etc.). We may collect:
any information you share through social networks you have subscribed to. We treat personal data that you provide us with for our own purposes and that is strictly relevant to individual services requested and used, in compliance with specific information on the page relating to the requested service. We may use your data for further or different purposes, only with prior consent or, in certain limited cases, in accordance with our legitimate interest.
alzedonia only communicates personal data to third parties when it is necessary and functional in order to achieve the data processing purpose pursued in accordance with the service you have requested. In any case, we only communicate after having informed you, and where necessary, having received your consent to do so. In general, the data acquired during navigation may be known by third-party companies that provide Calzedonia Group companies with technical assistance and data processing services (for example hosting activities entrusted to third parties connected to the use of our websites) appointed for this purpose, to Data processing managers. the data collected through individual services and for the purposes indicated in this statement, are normally communicated through the following subject categories:
In particular, some specific services provided through our website also include communication through additional subject categories, such as:
The list of persons appointed as data processors is obtainable by writing to privacy@calzedonia.com. In case of explicit request and in circumstances authorised by law, the data may be communicated by Calzedonia to Public Security Authorities and to the police forces. Calzedonia does not normally circulate your data. Some services provided by our sites (e.g. "share my wishlist"), however, enable the circulation of your personal data to other users and services on the Internet; however, this is left as your free choice and is only possible following your specific and voluntary initiative. In some specific cases, however, we may ask to release your personal data (including photographic and audio-video images) to allow you to participate in extraordinary and temporary events, competitions and initiatives, which by their very nature, involve communication and circulation. In these cases, we will notify you by asking you to give explicit and specific consent.
Personal data collected through this website may be transferred outside the EU (in particular, the United States) to be stored on Customer Relationship Management servers. The transfer is carried out with Standard Contractual Clause stipulation or upon verification of the Privacy Shield certification from the service provider (specifically appointed as Data Processor). The list of persons appointed as data processors is obtainable by writing to privacy@calzedonia.com.
You can exercise the rights that the law governs you regarding your personal data by writing to privacy@calzedonia.com. We will reply to your request as soon as possible and in any case, no later than 30 days upon receipt. In some cases, we may request a copy of an identification document if required in conjunction with your request, to enable us to verify your identity.
Right of access
You have the right to know if your personal data is being processed and if confirmed, to obtain a copy of such data and be informed about; the source of the data, the categories of personal data processed, data recipients, the processing purposes, the existence of an automated decision-making process, (including profiling) the data retention period and the rights provided by Regulation.
Right of rectification
You have the right to obtain a rectification of data in our possession that concerns you or to update data that is incomplete. We remind you that when you provide your data to use our services, you guarantee its authenticity and accuracy. You yourself, can help us ensure that your data is always accurate by communicating updates to privacy@calzedonia.com.
Right of erasure
You have the right to request the erasure of your personal data if it is no longer needed for the purpose for which they were collected, or if we are no longer authorised to process this.
Right of restriction of processing
You have the right to obtain processing restrictions in the following cases:
Right of consent withdrawal
You can withdraw your consent in relation to all processing of data that requires it.
Right of data portability
In the event that we process data based on your consent or in the implementation of a contract, or if the processing is carried out by automated means, you can exercise the right of data portability. You will then be able to receive the personal data you have communicated to us in a structured format, commonly used and readable using an automatic device. You can also request to forward your data directly to another company, as long as this is technically possible.
Right of opposition
You have the right to object to the processing of your personal data at anytime based on our legitimate interest, including profiling.
We also inform you that if you believe that the processing of your personal data goes against the provisions of EU Regulation 2016/679 you have the right to file a complaint with the competent data protection supervising authority.
We periodically reserve the right to update the content of this page. We therefore invite you to consult our privacy policy on a regular basis, in order to keep up to date with any changes made following your last consultation.
Last Update: August 2019
DIRECT MARKETING CONSENT:
By checking this box, you will always be up to date on our offers, promotions and discounts and you can give your opinion on our brands!By checking this box, therefore, you consent to receive commercial communications (e.g. promotions, offers, discounts) and to participate in market research and satisfaction survey regarding products and services of Oniverse brands (Calzedonia, Intimissimi, IUMAN Intimissimi Uomo, Tezenis, Signorvino, Falconeri, Atelier Emé), by email and/or SMS, landline/mobile phone, traditional paper mail and social platforms (e.g. Instagram, Tik Tok, Facebook, etc). For this purpose, we will use the personal and contact data that you have provided to us (e.g. name, surname, address, e-mail, mobile phone number, etc.). The data collected will be kept until a request to withdraw consent is received from you. The Data Controller are Tezenis SpA and Calzedonia SpA. By writing to privacy@oniverse.it you can exercise the right to: i) access, to find out if your data is being processed and to obtain a copy; ii) to obtain the rectification or integration of your data; iii) to request the deletion of your data; iv) to obtain the restriction of processing; (v) data portability; vi) to withdraw consent. You may also lodge a complaint with the competent data protection supervisory authority if you believe that the processing of your personal data is carried out contrary to the provisions of EU Regulation 2016/679.You can contact the Data Protection Officer by writing to dpo@oniverse.it. Full Privacy Policy: privacy policy.
PROFILE CONSENT:
By checking this box, you will consent to us using information regarding your profile and purchasing habits for the following purposes: (i) to send you exclusive communications and offers designed for you, if you have consented to receive promotional communications; (ii) also - if you are a member of our loyalty program - to give you preferential access to our customer service based on your purchasing history; and (iii) to develop products and services consistent with our customers' preferences. To realize these purposes, we will use data regarding your purchases (including related to Oniverse's other brands: Calzedonia, Intimissimi, IUMAN Intimissimi Uomo, Tezenis, Signorvino, Falconeri, Atelier Emé), your online behaviors, your participation in our loyalty programs, information related to the use of our services, your country of origin, your gender and age, your interactions with us through our websites, through Apps – which may be developed by us or by third parties – and through our social channels (e.g., Facebook). We will also enrich your profile with statistical information that we may lawfully acquire from other sources: for example, in relation to your area of residence (such as demographic information, geo-referencing data, etc.) or the electronic tools you use to interact with us. Data will be retained for 3 years, except for gender, age and country of origin which will be retained until your consent is withdrawn. The Joint Controllers of your personal data are Tezenis S.p.A. and Calzedonia S.p.a. By writing to privacy@oniverse.it you can exercise your right: i) to access, to find out whether any processing of your data is taking place and to obtain a copy; ii) to obtain rectification or integration of your data; iii) to request deletion of your data; iv) to obtain restriction of processing; v) to data portability; vi) to withdraw consent. You can also lodge a complaint with the competent data protection supervisory authority if you believe that the processing of your personal data is taking place contrary to the provisions of EU Regulation 2016/679. You can contact the Data Protection Officer by writing to dpo@oniverse.it. Full disclosure: Privacy Policy.
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