The return period has been extended until 31/01/2024
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You can check the status of your order at any time by entering the "ORDERS" section, after
logging in to your account. If you are not registered on
tezenis.com, you can directly access the Follow your
order/return page. In this case, you will have to enter the order number and the surname
indicated at the time of purchase. Here you can check and monitor your order through the "TRACK
The modification of orders is, unfortunately, not possible in our system. You have the
possibility to cancel your order directly from "Follow your order/return" within 15 minutes from
the purchase. We remind you that the order cancellation is not possible for orders paid with
Gift card. If you do not want to keep the goods, you can send the order back for free upon
receipt. See the 'Return' section for
The cost of the standard delivery is €7,95 and is free for orders over €69. UPS Express is the courier for your delivery.
Order before 12 noon (Italian time) and your goods will be delivered at your chosen address
within 24 hours. Any orders made after that time will leave our warehouses on the next business
day. You can monitor your order through the tracking number you received in your email.
We inform you that during special events (Sales, Black Friday or Cyber Monday, etc.) your order
can be slightly delayed. This delay is due to the high number of shipments. For further
information please contact our Customer Service.
Yes, you can always change your mind on tezenis.com and return the items free of charge through
the return online procedure that you can find on your Follow your order/return page. The returned items
must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the
payment method you originally used to make your purchase.
The refund will be made as soon as possible, no later than 14 days from your return request
(provided that we have received the returned items or that you have given us a proof of having
sent them to us) or alternatively, after you will deliver the returned products to the courier
or to a pick up point. The time it takes to see the refund appear in your account may depend on
your credit or debit card company.
You can buy an e-Gift Card following this link.
Tezenis offers the gift wrapping service. In the final stage of your purchase, you can choose
which items to include in the gift box or if you would like to receive the gift kit to proceed
with the DIY package.
You can always contact us via webform, phone, chat, or by writing to firstname.lastname@example.org. Customer Service is active from Monday to Saturday from 08:00 to 20:00 all year long except the following holidays:
* The aforementioned times may be subject to change during periods of intense activity.
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