Tezenis Talent

Terms and conditions of the “Tezenis Talent” promotion

The “TEZENIS TALENT” loyalty program (hereinafter referred to the “Loyalty program”) is a program proposed by the company Rubicon Retail Limited(hereinafter referred to “the Company”) with registered office in Abacus Business Centre, Triq Dun Karm, Birkirkara By Pass, BKR9037, Malta, VAT number MT2479-0914.
The company proposes discounts, benefits, services, and commercial actions listed at article 9 (hereinafter referred to the “Advantages”) to the customers who want to profit from this program on the website www.tezenis.com or in the stores participating in the loyalty program.
To take advantage of these benefits you must be a Tezenis Talent loyalty card holder: the following terms and conditions (hereinafter also “Conditions”) govern the issue and use of the Tezenis Talent loyalty card (hereinafter the “Card”), which the “Customer Cardholder” should read carefully.
The activation of the Card, via the methods described in point 6 below, implies acceptance of these General Conditions by the customer.
The Company reserves the right, at any time, to modify these Conditions, including partially. The modifications made will become applicable 10 (ten) consecutive days after their publication in the dedicated section of the website www.tezenis.com.
If the customer holding the Card (hereinafter “the Member”) does not accept these updates, he will be able to cancel his membership in the Loyalty Program. This cancellation can be made at any time in accordance with the present.
However, the use of the Card, after the entry into force of these modifications, will imply full and complete acceptance of the General Conditions of Use.
The Company also reserves the right to suspend this loyalty program, temporarily or permanently, at any time, without the Customer having any right to complain (subject to any rights already held by the Customer-Holders at that time being upheld), by notifying the suspension on its website www.tezenis.com and/or at stores participating in the program.
These rules can always be consulted at www.tezenis.com and also in the points of sales participating in the Loyalty Program by asking the sales assistants.

1. Promoter

Rubicon Retail Limited, a company with registered office in Abacus Business Centre, Triq Dun Karm, Birkirkara By Pass, BKR9037, Malta, VAT Number MT2479-0914.

2. Participation channels

- All “Tezenis” stores, whether these are managed directly by the Company (so-called “direct stores”) or are franchises and, therefore, managed by other companies (so-called “franchise stores”), which are taking part in the loyalty program by displaying the associated advertising material and information.

- E-commerce site www.tezenis.com/mt/

3. Country

The Loyalty program will be in force in Malta.

4. Type / Name / Purpose of the “TEZENIS TALENT” Loyalty Program / Duration

This promotion is a loyalty scheme that involves collecting points on a card called “Tezenis Talent Loyalty Card” and offering exclusive benefits to holders of said card. The aim of the scheme is to encourage Customer loyalty through a loyalty scheme that offers benefits to Customers holding the Card.
Subject to the provisions set out under the Preamble above, under Point 7 (“How it Works”) and Point 10 (“Discontinuation of the scheme – Card Deactivation – Miscellaneous”), the Card has no expiry date.

5. Who is it intended for?

Customers who are at least eighteen years old and hold the Card in accordance with the below conditions relating to scheme registration and operation.

6. How to register

To earn “Beginner Status”, the “blank” card may be issued to the Customer in “digital” form by accessing the website www.tezenis.com or downloading the “Tezenis” application or directly in shop.
To register with the Tezenis Loyalty Programme, Customers shall create a special account on the ecommerce site or on the Tezenis application.
The same credentials (login and password) will enable Customers to access both their own personal page on the brand’s ecommerce site, and to access to their personal profile on the Tezenis application.
The registration systems shall prevent Customers aged under eighteen from signing up to the loyalty scheme. Activation / registration shall take place in accordance with privacy legislation.
The Card is personal and may not be transferred to others. Each Customer may not activate other cards while one card is still valid.
The Card is for private use only and commercial use is not permitted.
Customers are free to unsubscribe from the loyalty scheme at any time, by accessing the website www.tezenis.com or through the Tezenis application or by contacting customer care on 0035621496291.

7. How it works

The Card allows customers to reach 3 different STATUSES by earning loyalty points on their purchases. Customers will receive an increasing level of benefits in accordance with their Status.

• This is immediately acquired when the “blank” card is activated/registered.
• When “Beginner Status” customers earn 200 points they move to the following level – “Famous Status”, which will be immediately credited with any points in excess of those used to reach the new status.
• If a “Beginner Status” Customer does not earn 200 points within 365 days of the date they acquire the status, they remain at the “Beginner Status” level and their points balance shall be cancelled.
• If a “Beginner Status” customer earns 700 points before they have acquired the “Famous Status”, they move directly to “Celebrity Status”, which will be immediately credited with any points more than those used to reach the new status.

• Customers acquire this status as soon as they have earned 200 points. The new status which will be immediately credited with any points more than those used to change level.
• Once they earn 500 points, “Famous status” Customers move to the “Celebrity Status” level which will be immediately credited with any points more than those used to reach the new status.
• A year after acquiring the “Famous Status” level, and every year after that, the Customer:
  if they have earned between 200 and 499 points, maintains “Famous Status" level for another year and their points balance will be reset to zero.
  if they have earned less than 200 points, their points balance will be reset to zero and they will return to the “Beginner Status” level.

• Customers acquire “Celebrity Status” as soon as they have earned 500 points since the previous “Famous Status”. The new status will be immediately credited with any points more than those used to move level.
• A year after reaching the “Celebrity Status” level, and every year after that, the Customer:
  - if they have earned at least 500 points, maintains “Celebrity Status" level for another year and any points more than those used to keep this status shall be maintained;
  - if they have earned less than 500 points, their points balance will be reset to zero and they will return to the “Famous Status” level.

Each change of status, as well as all communications concerning participation in the loyalty scheme, which are strictly indispensable for providing the services connected to it (for example, confirmation of subscription/cancellation, changes in status, special discount offers or exclusive gifts) are necessary for the operation of the scheme itself. Therefore, by accepting these rules, the Customer agrees to receive said communications, which will be sent to the addresses given on the scheme registration form. Refusal to receive said communications shall prevent the Company from implementing the scheme and providing the services associated with it. Any refusal expressed during the scheme shall result in an automatic interruption of the scheme.