Yes, You can always change your mind on tezenis.com and return them free of charge through the return online procedure that you can find on your order status page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase. Please see our returns policy under clause 8 of the General Conditions of Sale for more information.
If you need to return one or more items, you have to follow these easy steps:
If you want to return at a Tezenis store, just follow these steps:
No, you can return your item free of charge and get a refund but you can't change it.
The return-form cannot be modified online after it has been completed and sent. However, if you have
forgotten to include any articles or you wish to remove others, you can add/remove them from the package
before giving it to the delivery company. Please make sure that all the articles you wish to return are
in a single delivery.
Yes, this is possible. Make sure that the return-authorization for each individual order is included in
If you change your mind and you don’t want to return the items anymore, you just don’t have to contact
UPS courier to book the collection of your return parcel.
The refund will be made using the payment method chosen for the online purchase. The refund will be made
in less than 14 days (for orders made with a Credit Card, Pre-paid Card and PayPal).
No, the refund will take place on the same credit card used to pay for the online order.
No, the cost of delivery for your return is at Calzedonia S.p.A.'s charge. To know more about our return
You have up to 14 days from delivery to change your mind and make your return request.
Of course! You may return your online purchase in the Tezenis store closest to you.
Of course! You may return your online purchase in the Tezenis store closest to you. Remember that you
have 10 days to return items from the moment you submit the return request. Note: At certain times
of year it is not possible to return an item to a store that was purchased online in the sales. In this
case a return can be made exclusively by using courier company UPS. By filling in the online return
form, you can arrange for the collection of the package for a selected date and address.