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Reglament i política de privacitat
Welcome to the Calzedonia Group website.
Below you can find information on how we treat the personal data of users who browse our sites, given in pursuance to, and for the purposes of art. 13 of the EU Regulation 2016/679. If you wish to have a more thorough understanding of the principles we follow, in our website management and the protection of your information, we advise you to consult the General Conditions of use of our websites. The following applies to domains and sub-domains registered for each of the brands and companies belonging to the Calzedonia Group, such as; CALZEDONIA, INTIMISSIMI, TEZENIS, FALCONERI, SIGNORVINO. We inform you that this privacy policy is provided only for the sites related to the domains and sub-domains registered for each of the brands and companies of the Calzedonia Group, and not other websites consulted by the user via a link. To learn more about the privacy and processing of your personal data, select your area of interest, depending on whether you are a general visitor or a user of our web services through registration. The sections of this statement relating to the Rights of the concerned party, Data Controller and Data Processors and extra-EU Transfer of Users' Personal Data, apply to users of all websites belonging to Calzedonia Group.
Calzedonia S.p.A (hereinafter referred to as "Calzedonia"), with administrative headquarters in Via Monte Baldo n. 20 Dossobuono di Villafranca (VR), Italy is the data controller of users' personal data who consult and use the CALZEDONIA, INTIMISSIMI, TEZENIS, FALCONERI, SIGNORVINO sites. You can contact Calzedonia by sending an email to the following address: privacy@calzedonia.com
Calzedonia has appointed a Personal Data Protection Officer, who can be contacted by sending an email to the following address: DPO@calzedonia.com
The data you provide us with is processed by employees explicitly designated by the Data Controller, according to the respective authorisation profiles assigned. The designated persons may carry out consultation, use, processing and comparison operations, along with other appropriate processes, including automated searches, but only in cases where this has been explicitly authorised. The data will be processed using computerised, telematic and paper-based tools and support, in compliance with legislation to guarantee the security and confidentiality, as well as the accuracy, in updating and relevance of data regarding the stated purposes. You yourself, can help us ensure that your data is always accurate by communicating updates to privacy@calzedonia.com.
Calzedonia may collect and process users' personal data when they access and visit Calzedonia's sites by browsing within the pages, without registration and without filling in or inserting data in online forms. Calzedonia also uses cookies in some areas of the website. Cookies enable our sites to monitor, for example, whether users have already visited the site, providing an understanding of which of the pages are most visited. For this part of personal data processing, we ask you to read the Cookie Policy which should be consulted in conjunction with the information that Calzedonia provides in this statement. Additionally, on our sites you can also find social buttons/widgets, or "buttons" depicting the icons of social networks (e.g., Facebook and Twitter) and interactive social walls (e.g. wall presenting photos from Instagram using a hashtag) which present content from social networks. These "buttons" allow users who are browsing the Calzedonia sites, to reach and interact directly with social networks through a "click" which acquires data relating to your visit. Except for these cases, where you spontaneously click to share your browsing data with the chosen social networks, Calzedonia does not share any navigation information or user data acquired through its sites with social networks. n any case, when a user browses the site, they accept the terms and conditions of use of the website owned by Calzedonia, in addition to the provisions of this Privacy Policy. Therefore, if you do not accept these terms for browsing our sites, please do not access or use the content and services offered through them.
Calzedonia can also collect and process the personal data of users who make use of web services available on the websites, for which the inclusion of personal data online or by email is required.
When you spontaneously send an e-mail to one of the e-mail addresses mentioned on our sites, we acquire the sender address, along with any other personal data you may have entered in the message and attachments, in order to meet your request. The e-mail inboxes relating to the addresses shown on our sites are not personal. They belong to the company organisation and have the primary purpose of enabling work activities to be performed effectively within the Calzedonia Group companies. Which means that messages forwarded to Calzedonia's email accounts, can be viewed by all those authorised to access these inboxes. By sending an e-mail to the e-mail addresses indicated on our sites, you declare that you have read and accepted the processing conditions contained in this policy.
When you access the Calzedonia Group websites and use the services interactively (e.g. request newsletters, register on the sites, communities, make purchases, participate in events and campaigns, etc.), you may be asked to fill in web forms with some of your personal data, below we provide some useful information on how we treat the data you send us.
To access services and content provided through our sites, you may be asked for personal information such as; name, surname, residential address or domicile, e-mail, date of birth, etc. With regards to Gift Cards, if you have received it as a gift, we may use your contact details, such as your name and your e-mail address, in order to be able to deliver the Gift Card and guarantee its use. For these purposes, we inform you that your data is provided by the purchaser of the Gift Card to Calzedonia at the time of purchase. To make a purchase on our sites, you may be asked for additional information. For example, data regarding means of payment, data for shipping products and billing. Providing such data is optional, but necessary in order to use the services requested, which is why you can find specific information on the processing of your personal data on the web pages dedicated to these services. On the web forms used on our site, we never ask for data of a sensitive nature (e.g. relating to racial and ethnic origin, religious, philosophical, political beliefs, health status, sexuality, etc.) or judicial (data regarding judicial records, or relating to the condition of defendant or suspect, etc.). We may collect:
any information you share through social networks you have subscribed to. We treat personal data that you provide us with for our own purposes and that is strictly relevant to individual services requested and used, in compliance with specific information on the page relating to the requested service. We may use your data for further or different purposes, only with prior consent or, in certain limited cases, in accordance with our legitimate interest.
alzedonia only communicates personal data to third parties when it is necessary and functional in order to achieve the data processing purpose pursued in accordance with the service you have requested. In any case, we only communicate after having informed you, and where necessary, having received your consent to do so. In general, the data acquired during navigation may be known by third-party companies that provide Calzedonia Group companies with technical assistance and data processing services (for example hosting activities entrusted to third parties connected to the use of our websites) appointed for this purpose, to Data processing managers. the data collected through individual services and for the purposes indicated in this statement, are normally communicated through the following subject categories:
In particular, some specific services provided through our website also include communication through additional subject categories, such as:
The list of persons appointed as data processors is obtainable by writing to privacy@calzedonia.com. In case of explicit request and in circumstances authorised by law, the data may be communicated by Calzedonia to Public Security Authorities and to the police forces. Calzedonia does not normally circulate your data. Some services provided by our sites (e.g. "share my wishlist"), however, enable the circulation of your personal data to other users and services on the Internet; however, this is left as your free choice and is only possible following your specific and voluntary initiative. In some specific cases, however, we may ask to release your personal data (including photographic and audio-video images) to allow you to participate in extraordinary and temporary events, competitions and initiatives, which by their very nature, involve communication and circulation. In these cases, we will notify you by asking you to give explicit and specific consent.
Personal data collected through this website may be transferred outside the EU (in particular, the United States) to be stored on Customer Relationship Management servers. The transfer is carried out with Standard Contractual Clause stipulation or upon verification of the Privacy Shield certification from the service provider (specifically appointed as Data Processor). The list of persons appointed as data processors is obtainable by writing to privacy@calzedonia.com.
You can exercise the rights that the law governs you regarding your personal data by writing to privacy@calzedonia.com. We will reply to your request as soon as possible and in any case, no later than 30 days upon receipt. In some cases, we may request a copy of an identification document if required in conjunction with your request, to enable us to verify your identity.
Right of access
You have the right to know if your personal data is being processed and if confirmed, to obtain a copy of such data and be informed about; the source of the data, the categories of personal data processed, data recipients, the processing purposes, the existence of an automated decision-making process, (including profiling) the data retention period and the rights provided by Regulation.
Right of rectification
You have the right to obtain a rectification of data in our possession that concerns you or to update data that is incomplete. We remind you that when you provide your data to use our services, you guarantee its authenticity and accuracy. You yourself, can help us ensure that your data is always accurate by communicating updates to privacy@calzedonia.com.
Right of erasure
You have the right to request the erasure of your personal data if it is no longer needed for the purpose for which they were collected, or if we are no longer authorised to process this.
Right of restriction of processing
You have the right to obtain processing restrictions in the following cases:
Right of consent withdrawal
You can withdraw your consent in relation to all processing of data that requires it.
Right of data portability
In the event that we process data based on your consent or in the implementation of a contract, or if the processing is carried out by automated means, you can exercise the right of data portability. You will then be able to receive the personal data you have communicated to us in a structured format, commonly used and readable using an automatic device. You can also request to forward your data directly to another company, as long as this is technically possible.
Right of opposition
You have the right to object to the processing of your personal data at anytime based on our legitimate interest, including profiling.
We also inform you that if you believe that the processing of your personal data goes against the provisions of EU Regulation 2016/679 you have the right to file a complaint with the competent data protection supervising authority.
We periodically reserve the right to update the content of this page. We therefore invite you to consult our privacy policy on a regular basis, in order to keep up to date with any changes made following your last consultation.
Last Update: August 2019
CONSENTIMENT AL MÀRQUETING DIRECTE:
Si marques aquesta casella, estaràs sempre al dia de les nostres ofertes, promocions i descomptes i podràs expressar la teva opinió sobre les nostres marques! Marcant-la, doncs, dones el teu consentiment a rebre comunicacions comercials (p. ex., promocions, ofertes, descomptes) i a participar en estudis de mercat i activitats de mesurament del teu grau de satisfacció, sobre productes i serveis de les marques d'Oniverse (Calzedonia, Intimissimi, IUMAN Intimissimi Uomo, Tezenis, Signorvino, Falconeri, Atelier Emé), per mitjà de correu electrònic o SMS, telèfon fix/mòbil, correu postal tradicional i plataformes socials (p. ex. Instagram, Tik Tok, Facebook, etc.). Amb aquesta finalitat farem servir les dades personal i de contacte que ens has comunicat (p. ex., nom i cognoms, adreça electrònica, número de mòbil, etc.). Les dades recollides es conservaran mentre no rebem una petició de revocació del consentiment per part teva. Els co-encarregats del tractament de les teves dades personals són Tezenis S.p.A. i Calzedonia S.p.A.. Escrivint a privacy@oniverse.it pots exercir el dret: i) d'accés, per saber si s'està duent a terme un tractament de les teves dades i obtenir-ne una còpia; ii) d'obtenir la rectificació o la integració de les dades; iii) de sol·licitar la supressió de les dades; iv) d'obtenir-ne la limitació del tractament; v) de portabilitat de les dades; vi) de revocació del consentiment. També pots presentar una reclamació davant l'autoritat de control competent en matèria de protecció de dades si consideres que el tractament de les teves dades personals es duu a terme contravenint a les disposicions del Reglament (UE) 2016/679. Et pots posar en contacte amb el delegat de protecció de dades escrivint a dpo@oniverse.it. Declaració de privacitat completa: Política de privacitat.
CONSENTIMENT PER A L'ELABORACIÓ DE PERFILS:
Si marques aquesta casella, donaràs el consentiment perquè fem servir informació sobre el teu perfil i hàbits de compra: (i) per enviar-te comunicacions i ofertes exclusives dissenyades per a tu, si has consentit rebre comunicacions promocionals; (ii) també —si ets membre del programa de fidelització— per donar-te accés preferent al servei d'atenció al client sobre la base del teu historial de compres; (iii) per crear productes i serveis coherents amb les preferències dels clients. Per complir aquests objectius, farem servir dades sobre les teves compres (també d'altres marques d'Oniverse: Calzedonia, Intimissimi, IUMAN Intimissimi Uomo, Tezenis, Signorvino, Falconeri, Atelier Emé), hàbits en línia, participació en els programes de fidelitat, informació relacionada amb l'ús dels nostres serveis, el teu país d'origen, sexe i edat, interaccions amb nosaltres per mitjà dels nostres webs i aplicacions —que puguem crear nosaltres o tercers— i les nostres xarxes socials (com ara Facebook). També enriquirem el teu perfil amb informació estadística que puguem obtenir legalment d'altres fonts: per exemple, pel que fa a la teva zona de residència (com ara informació demogràfica, dades de georeferenciació, etc.) o les eines electròniques que fas servir per interactuar amb nosaltres. Les dades es conservaran durant 3 anys, excepte el gènere, l'edat i el país d'origen, que es conservaran fins que retiris el teu consentiment. Els co-encarregats del tractament de les teves dades personals són Tezenis S.p.A. i Calzedonia S.p.A. Escrivint a privacy@oniverse.it pots exercir el teu dret: i) d'accés, a saber si s'està duent a terme algun tractament de les teves dades i a obtenir-ne una còpia; ii) a obtenir la rectificació o integració de les teves dades; iii) a demanar l'eliminació de les teves dades; iv) a obtenir la restricció del tractament; v) a la portabilitat de les dades; vi) a retirar el consentiment. També pots presentar una reclamació davant l'autoritat de control de la protecció de dades competent si consideres que el tractament de les teves dades personals s'està duent a terme en contra del que disposa el Reglament de la UE 2016/679. Pots posar-te en contacte amb el delegat de protecció de dades escrivint a dpo@oniverse.it. Revelació completa: Política de privacitat.
Tria recollir la teva comanda a la teva botiga més propera i arriba fins a ell a peu, amb bicicleta o amb transport públic. D'aquesta manera ajudaràs a reduir l'impacte mediambiental en el lliurament de la comanda.
En completar el registre, també us adherireu al programa de fidelització Tezenis Club
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