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Ostani povezan

Želim primati novosti i promocije

Želim primati personalizirane ponude i pristup usluzi prioritetne pomoći.

Želim se usprotiviti korištenju moje povijesti kupnje za pomoć pri prodaji. Za više informacija pogledaj našu Politiku privatnosti. Uvjeti i Odredbe i Politika Privatnosti

Type of processing	For what purposes do we process your personal data?	What are the legal bases of the processing of your personal data?	How long do we keep your personal data?
Browsing our website	Whilst visiting our sites, IT systems in charge of their operation acquire data (e.g. IP addresses, domain names, URL's) the transmission of these is implicit and necessary for the Internet to function. Calzedonia uses this data for the sole purpose of allowing users to navigate and obtain anonymous statistical information on the use of the sites, to check its correct functionality, or to investigate responsibility in case of possible computer-related crimes.	The need to allow users to navigate the sites. The legitimate interest of Calzedonia is to guarantee the correct functioning of IT systems and to investigate alleged computer-related crime (also based on the existence of a legal obligation).	The data remains on our systems for a period of time not exceeding thirty days, except in case of investigations of responsibility for computer-related crimes, for which a legal obligation or a request by the authorities could require conservation for a longer period.
Subscribing to the newsletter	The newsletter is a communication with promotional and advertising content sent to all interested parties who request it. On some of our sites, signing up for the newsletter implies sending promotional communications that are not generalised but targeted, based on the language, gender and country of origin of the person concerned. Meaning that we process the data we receive in order to divide the subscribers into separate groups by language, gender and country of origin. Thus, the newsletter sent to you, is as close as possible to what you may have requested and what may interest you.	Your consent. We only use the data requested in the registration form with your consent.	The data you communicate to us, in order to subscribe to the Newsletter, will be retained until we receive a request to unsubscribe from you. In which case we will delete your data from our databases within 72 hours of the request.
Purchasing products	The data you provide us with will be used to process your purchase orders and related activities (shipment of goods, billing, payment processing, etc.).	The need to execute the contract of sale of products, or pre-contractual measures adopted according to your request.	Your personal data will be kept for the time required to fulfill the contractual obligations as well as the obligations imposed by law (e.g. for tax matters) in relation to the performance of the sales activity.
Customer Care	We offer a support service (via chat, telephone, email) for all your needs relating to the purchase of our products, or the use of our services. In some cases, we may ask you for personal information if this is necessary in order to respond to the requests you make via our Customer Care.	The need to execute the contract of sale of products, or pre-contractual measures adopted according to your request.	Your personal data will be processed for the duration strictly necessary to achieve the processing purposes.
Surveys regarding your satisfaction	We may send you surveys to ascertain the level of satisfaction of our services and products.	Your consent for marketing. We use the data provided in the questionnaires, only with your prior consent, to send you surveys regarding your satisfaction with products purchased by you and/or the services provided through Customer Care. In some limited cases, we use the legitimate interest of Calzedonia.	Your personal data will be processed for the duration strictly necessary to ascertain your level of satisfaction and in any case, no longer than 6 months from collection.
Loyalty programme	Manage your participation in the Calzedonia loyalty programme which enables you to receive discounts and other benefits and, more generally, for all related contractual and administrative obligations.	The need to provide subscribers the services offered under the loyalty programme. By joining the programme, you consent to the processing of data necessary for the performance of the loyalty programme.	We keep your data no longer than is necessary to manage your participation in the loyalty programme. In any case, information relating to your purchases and your interactions with us shall be processed for no longer than 12 months from the date they were collected. If you decide to leave the loyalty programme, your data will be deleted within the following three months.
Direct marketing	Sending of commercial communications, as well as, carrying out market research and surveys to measure your level of satisfaction concerning products related to all Calzedonia Group brands (Calzedonia, Intimissimi, Tezenis, Falconeri, Signorvino) by email, SMS, landline / mobile phone and traditional written mail.	Your consent to receive these communications will be valid both for mailings through the use of automated systems without the intervention of an operator (e.g. email, sms), and for the traditional methods of contact (e.g. written mail). You can withdraw your consent for the processing of your data, for this purpose by writing an email to privacy@calzedonia.com at any time. Legitimate interest. Pursuant to art. 130, paragraph 4, legislative decree. 196/2003 and subsequent amendments (relating to so-called "soft spam"), without having to acquire your explicit consent, we can use the e-mail address you provided as part of a previous purchase, for the purposes of direct sales and/or the promotion of our products similar to those you have already purchased, provided that you do not object to such use by sending an email to privacy@calzedonia.com or by clicking on the appropriate link to oppose the receipt of communications considered undesirable, made available in promotional emails sent by Calzedonia.	Until we receive a request for withdrawal of consent or, for direct marketing treatments based on our legitimate interest, until you object to the processing.
Profiling	We will use data to make use of individual services (for example, data released to make purchases or data following adherence to a loyalty programme) for "profiling", or, the analysis of social composition of consumers based on age, gender, country of origin, profession, consumption habits, etc. Profiling requires data processing to be carried out which enables us to create consumer groups divided by market segments based on a minimal set of elements (e.g., gender, country of origin), and more advanced profiles based on preferences, online behaviour and previous purchases. This activity has a dual purpose: to enable us to develop products and services with features that correspond with our consumers preferences and to allow us to send you advertising messages in line with your styles and interests. In order to understand your styles and interest in our products and our communications, we may also use automated systems that do not, in any case, entail legal effects or other significant effects for the customer.	Your consent. Only with your permission, will we proceed with profiling activities. You can withdraw your consent at anytime by sending an email to privacy@calzedonia.com.	12 months from the date of collection.
Personalised assisted sales (only for members of the loyalty programme)	We provide a personalised service in all our sales outlets where the loyalty programme is active. In order to guarantee the help and advice from our sales assistants to customers enrolled in this programme, we retain information (e.g. size, colour or model) on items purchased during the previous 12 months.	Calzedonia's legitimate interest is to provide the best support service at the point of sale to customers enrolled in the loyalty programme, in line with their needs.	12 months from the date of collection.
Anti-fraud measures	With regards to online purchases, verification of correspondence between the purchasing subject and the holder of the selected means of payment will occur.	It is Calzedonia's legitimate interest to prevent and combat fraud.	24 months from the date of collection.
Participation in events, competitions and thematic initiatives of an extraordinary and temporary nature	We use the data to enable you to participate in special initiatives you wish to take part in from time to time. For each event we will provide you with specific information that will detail the type of data processed, the storage duration and the specific processing purposes.	We will only collect your data with your consent.	For each event we will provide you with specific information that will detail the storage duration for specific processing purposes.
Registration within restricted areas of the web community (e.g. My Tezenis) and use of the online chat channel	We use your personal data to enable you to create your own reserved area on our sites and to participate in virtual community initiatives (e.g. creating wishlists, sharing your content with other users through Calzedonia Group sites, purchase history, preferences email, etc.). Registering with our web community enables you to access many of our other services available on our website more rapidly, but it is not a mandatory requirement to use it. For example, you can receive the newsletter or make purchases without being registered.	The need to execute contract registration on the websites or online chat service owned by Calzedonia or pre-contractual measures taken on the basis of your request. It is Calzedonia's legitimate interest to prevent a "chat spam" phenomenon.	In case of failure to use the account for over 2 years, we will cancel the account and all data relating to it.
Transferring of data to third parties	• We on some occasions, request authorisation to transmit your personal data to third-party companies belonging to the fashion, luxury and retail industry for them to send you commercial communications. This is a possible processing purpose, of which you will always be adequately informed and for which, we will always collect your explicit prior consent.	We will only transmit your data to third parties for marketing purposes with your prior consent.
Gift Card	We treat the name and e-mail address of the beneficiary of the Gift Card (i.e the person who will receive it as a gift) as the necessary contact details in order to deliver the Gift Card and ensure its use.	It is Calzedonia's legitimate interest to ensure the delivery and use of the Gift Card to its beneficiary.	The beneficiary's data is processed only for the specific duration necessary for the delivery and use of the Gift Card by the latter.

Ulažem prigovor

Dovršetkom registracije pridružit ćeš se i programu vjernosti Tezenis Club

Pristupi registraciji u TEZENIS CLUB

Unesi svoj adresu e-pošte

Molimo unesi svoj broj telefona

Adresa e-pošte:

Zemlja*

Broj telefona*

Molimo unesi svoje osobne podatke

*Oslovljavanje

*Ime

*Prezime

**Datum rođenja

* obavezna polja

Adresa e-pošte :

Broj telefona :

Ostani povezan

Želim primati novosti i promocije

Želim primati personalizirane ponude i pristup usluzi prioritetne pomoći.

Želim se usprotiviti korištenju moje povijesti kupnje za pomoć pri prodaji. Za više informacija pogledaj našu Politiku privatnosti. Uvjeti i Odredbe i Politika Privatnosti

Type of processing	For what purposes do we process your personal data?	What are the legal bases of the processing of your personal data?	How long do we keep your personal data?
Browsing our website	Whilst visiting our sites, IT systems in charge of their operation acquire data (e.g. IP addresses, domain names, URL's) the transmission of these is implicit and necessary for the Internet to function. Calzedonia uses this data for the sole purpose of allowing users to navigate and obtain anonymous statistical information on the use of the sites, to check its correct functionality, or to investigate responsibility in case of possible computer-related crimes.	The need to allow users to navigate the sites. The legitimate interest of Calzedonia is to guarantee the correct functioning of IT systems and to investigate alleged computer-related crime (also based on the existence of a legal obligation).	The data remains on our systems for a period of time not exceeding thirty days, except in case of investigations of responsibility for computer-related crimes, for which a legal obligation or a request by the authorities could require conservation for a longer period.
Subscribing to the newsletter	The newsletter is a communication with promotional and advertising content sent to all interested parties who request it. On some of our sites, signing up for the newsletter implies sending promotional communications that are not generalised but targeted, based on the language, gender and country of origin of the person concerned. Meaning that we process the data we receive in order to divide the subscribers into separate groups by language, gender and country of origin. Thus, the newsletter sent to you, is as close as possible to what you may have requested and what may interest you.	Your consent. We only use the data requested in the registration form with your consent.	The data you communicate to us, in order to subscribe to the Newsletter, will be retained until we receive a request to unsubscribe from you. In which case we will delete your data from our databases within 72 hours of the request.
Purchasing products	The data you provide us with will be used to process your purchase orders and related activities (shipment of goods, billing, payment processing, etc.).	The need to execute the contract of sale of products, or pre-contractual measures adopted according to your request.	Your personal data will be kept for the time required to fulfill the contractual obligations as well as the obligations imposed by law (e.g. for tax matters) in relation to the performance of the sales activity.
Customer Care	We offer a support service (via chat, telephone, email) for all your needs relating to the purchase of our products, or the use of our services. In some cases, we may ask you for personal information if this is necessary in order to respond to the requests you make via our Customer Care.	The need to execute the contract of sale of products, or pre-contractual measures adopted according to your request.	Your personal data will be processed for the duration strictly necessary to achieve the processing purposes.
Surveys regarding your satisfaction	We may send you surveys to ascertain the level of satisfaction of our services and products.	Your consent for marketing. We use the data provided in the questionnaires, only with your prior consent, to send you surveys regarding your satisfaction with products purchased by you and/or the services provided through Customer Care. In some limited cases, we use the legitimate interest of Calzedonia.	Your personal data will be processed for the duration strictly necessary to ascertain your level of satisfaction and in any case, no longer than 6 months from collection.
Loyalty programme	Manage your participation in the Calzedonia loyalty programme which enables you to receive discounts and other benefits and, more generally, for all related contractual and administrative obligations.	The need to provide subscribers the services offered under the loyalty programme. By joining the programme, you consent to the processing of data necessary for the performance of the loyalty programme.	We keep your data no longer than is necessary to manage your participation in the loyalty programme. In any case, information relating to your purchases and your interactions with us shall be processed for no longer than 12 months from the date they were collected. If you decide to leave the loyalty programme, your data will be deleted within the following three months.
Direct marketing	Sending of commercial communications, as well as, carrying out market research and surveys to measure your level of satisfaction concerning products related to all Calzedonia Group brands (Calzedonia, Intimissimi, Tezenis, Falconeri, Signorvino) by email, SMS, landline / mobile phone and traditional written mail.	Your consent to receive these communications will be valid both for mailings through the use of automated systems without the intervention of an operator (e.g. email, sms), and for the traditional methods of contact (e.g. written mail). You can withdraw your consent for the processing of your data, for this purpose by writing an email to privacy@calzedonia.com at any time. Legitimate interest. Pursuant to art. 130, paragraph 4, legislative decree. 196/2003 and subsequent amendments (relating to so-called "soft spam"), without having to acquire your explicit consent, we can use the e-mail address you provided as part of a previous purchase, for the purposes of direct sales and/or the promotion of our products similar to those you have already purchased, provided that you do not object to such use by sending an email to privacy@calzedonia.com or by clicking on the appropriate link to oppose the receipt of communications considered undesirable, made available in promotional emails sent by Calzedonia.	Until we receive a request for withdrawal of consent or, for direct marketing treatments based on our legitimate interest, until you object to the processing.
Profiling	We will use data to make use of individual services (for example, data released to make purchases or data following adherence to a loyalty programme) for "profiling", or, the analysis of social composition of consumers based on age, gender, country of origin, profession, consumption habits, etc. Profiling requires data processing to be carried out which enables us to create consumer groups divided by market segments based on a minimal set of elements (e.g., gender, country of origin), and more advanced profiles based on preferences, online behaviour and previous purchases. This activity has a dual purpose: to enable us to develop products and services with features that correspond with our consumers preferences and to allow us to send you advertising messages in line with your styles and interests. In order to understand your styles and interest in our products and our communications, we may also use automated systems that do not, in any case, entail legal effects or other significant effects for the customer.	Your consent. Only with your permission, will we proceed with profiling activities. You can withdraw your consent at anytime by sending an email to privacy@calzedonia.com.	12 months from the date of collection.
Personalised assisted sales (only for members of the loyalty programme)	We provide a personalised service in all our sales outlets where the loyalty programme is active. In order to guarantee the help and advice from our sales assistants to customers enrolled in this programme, we retain information (e.g. size, colour or model) on items purchased during the previous 12 months.	Calzedonia's legitimate interest is to provide the best support service at the point of sale to customers enrolled in the loyalty programme, in line with their needs.	12 months from the date of collection.
Anti-fraud measures	With regards to online purchases, verification of correspondence between the purchasing subject and the holder of the selected means of payment will occur.	It is Calzedonia's legitimate interest to prevent and combat fraud.	24 months from the date of collection.
Participation in events, competitions and thematic initiatives of an extraordinary and temporary nature	We use the data to enable you to participate in special initiatives you wish to take part in from time to time. For each event we will provide you with specific information that will detail the type of data processed, the storage duration and the specific processing purposes.	We will only collect your data with your consent.	For each event we will provide you with specific information that will detail the storage duration for specific processing purposes.
Registration within restricted areas of the web community (e.g. My Tezenis) and use of the online chat channel	We use your personal data to enable you to create your own reserved area on our sites and to participate in virtual community initiatives (e.g. creating wishlists, sharing your content with other users through Calzedonia Group sites, purchase history, preferences email, etc.). Registering with our web community enables you to access many of our other services available on our website more rapidly, but it is not a mandatory requirement to use it. For example, you can receive the newsletter or make purchases without being registered.	The need to execute contract registration on the websites or online chat service owned by Calzedonia or pre-contractual measures taken on the basis of your request. It is Calzedonia's legitimate interest to prevent a "chat spam" phenomenon.	In case of failure to use the account for over 2 years, we will cancel the account and all data relating to it.
Transferring of data to third parties	• We on some occasions, request authorisation to transmit your personal data to third-party companies belonging to the fashion, luxury and retail industry for them to send you commercial communications. This is a possible processing purpose, of which you will always be adequately informed and for which, we will always collect your explicit prior consent.	We will only transmit your data to third parties for marketing purposes with your prior consent.
Gift Card	We treat the name and e-mail address of the beneficiary of the Gift Card (i.e the person who will receive it as a gift) as the necessary contact details in order to deliver the Gift Card and ensure its use.	It is Calzedonia's legitimate interest to ensure the delivery and use of the Gift Card to its beneficiary.	The beneficiary's data is processed only for the specific duration necessary for the delivery and use of the Gift Card by the latter.

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Dovršetkom registracije pridružit ćeš se i programu vjernosti Tezenis Club

Tezenis Club

OPĆI UVJETI TEZENIS CLUB PROGRAMA VJERNOSTI

UVODNI DIO

Calzedonia Croatia d.o.o., Poduzetnička Zona Jalžabet, Ulica dr. Marijana Mlinarića 3, 42 203 Jalžabet, PDV ID broj 47488762491 i Tezenis Spa, tvrtka kojom upravlja i koordinira Oniverse Holding SpA, registrirana u Malcesine (VR), Via Portici Umberto Primo n. 5/3 i s administrativnim uredima u Dossobuono di Villafranca (VR), Via Monte Baldo n. 20, VAT no. 02253210237, pružaju pogodnosti i usluge te daju popuste u prodavaonicama TEZENIS (u direktnim trgovinama te u trgovinama u franšizi koje sudjeluju u inicijativi) i na internetskoj stranici www.tezenis.com/hr kupcima koji ih žele koristiti.
Da bi mogao koristiti pogodnosti, kupac mora imati Tezenis karticu vjernosti. Izdavanje kartice vjernosti (u nastavku teksta: kartica)i njezina upotreba regulirani su sljedećim uvjetima (u nastavku teksta: pravila) koje kupac treba pozorno pročitati.
Aktivacijom kartice na način utvrđen u točki 6. u nastavku teksta, kupac prihvaća navedena Pravila.
Calzedonia Croatia d.o.o. i Tezenis Spa zadržavaju pravo povremeno, čak i djelomično, promijeniti ove uvjete. Eventualne izmjene stupaju na snagu 10. (deseti) dan nakon njihove objave na internetskoj stranici www.tezenis.com/hr. U slučaju da vlasnik kartice ne prihvati provedene izmjene, ima pravo otkazati registraciju. To pravo ostaje njegovo pravo u bilo kojem trenutku prema navedenom u nastavku teksta.
Ako kupac nastavi koristiti karticu nakon što izmjene stupe na snagu, to znači da ih je prihvatio. Calzedonia Croatia d.o.o. i Calzedonia Spa zadržavaju pravo privremeno ili trajno obustaviti ovaj program vjernosti u bilo kojem trenutku, čemu se kupac ne može usprotiviti (navedeno podliježe samo poštivanju prava koja su sudionici već stekli u to vrijeme), obavještavanjem na internetskoj stranici www.tezenis.com i/ili na prodajnim mjestima koja sudjeluju u programu. Ova su Pravila uvijek dostupna na navedenoj internetskoj stranici.

1. Promotor

Calzedonia Croatia d.o.o., Poduzetnička Zona Jalžabet, Ulica dr. Marijana Mlinarića 3, 42 203 Jalžabet, PDV ID broj 47488762491 i TEZENIS Spa, tvrtka kojom upravlja i koordinira Oniverse Holding SpA, s uredom registriranim u Malcesine (VR), Via Portici Umberto Primo n. 5/3, VAT no. 02253210237.

2. Sudionici

Sve trgovine pod brandom Tezenis, bilo da su pod direktnom upravom od strane Tezenis Spa (tzv. “direktne trgovine”) ili franšize koje su posljedično pod upravom drugih pravnih subjekata (tzv. “partnerske trgovine”), koje sudjeluju u inicijativi na način da izlažu relevantne oglasne i informativne materijale. Popis trgovina koje sudjeluju može se pronaći na stranicama e-trgovine www.tezenis.com/hr

3. Teritorij

Teritorij Republike Hrvatske

4. Vrsta / Naziv / Svrha programa / Trajanje

Ovo je inicijativa koja se sastoji od programa vjernosti koji uključuje skupljanje bodova na kartici zvanoj “Tezenis kartica vjernosti” i omogućavanje ekskluzivnih pogodnosti vlasnicima kartice. Svrha je akcije izgraditi vjernost kupaca kroz program koji pruža pogodnosti kupcima koji posjeduju karticu.
Ne dovodeći u pitanje ono što je navedeno u uvodnom dijelu, u 7. točki (“Mogućnosti kartice”) i 10. točki (“Prekid programa - deaktivacija kartice – razno”), kartica ne podliježe isteku.

5. Korisnici

Krajnji kupci stariji od 18 godina koji su vlasnici kartice u skladu s načinom registracije i upotrebom navedenima u nastavku.

6. Način registracije

Kartica može biti izdana kupcu u digitalnom obliku izravno na prodajnom mjestu, pristupanjem mrežnoj stranici www.tezenis.com/hr/loyaltylanding ili pozivom na broj 042790005 (plaćeni broj. Trošak odgovara cijeni nacionalnog poziva; ovisi o cjeniku teleoperatera).
Registracija u “Tezenis Club” program vjernosti zahtijeva otvaranje specifičnog “Tezenis Club” računa, koji omogućuje kupcu pristup osobnoj stranici na stranicama e-trgovine i osobnom profilu u Tezenis aplikaciji.
Sustav registracije onemogućit će pristup maloljetnim osobama. Aktivacija/registracija provodi se u skladu s politikom privatnosti. “Tezenis Club” kartica je osobna i neprenosiva. Svaki kupac ne može aktivirati više od jedne važeće kartice. “Tezenis Club” kartica služi isključivo za osobne, nekomercijalne svrhe.
Kupac u bilo kojem trenutku može zatražiti uklanjanje iz programa vjernosti pozivom korisničkoj službi na 042790005 (plaćeni broj. Trošak odgovara cijeni nacionalnog poziva; ovisi o cjeniku teleoperatera), ili putem stranice www.tezenis.com/hr/loyaltylanding.

7. Kako radi

Kartica će kupcu omogućiti ostvarivanje pogodnosti kao što su popusti, promotivne akcije i posebne namjenske inicijative, koje će se povremeno oglašavati i komunicirati na odgovarajući način. Kupac može koristiti namijenjene pogodnosti jednostavnim predočenjem svoje kartice osoblju trgovine ili pristupom namjenskom području na stranici www.tezenis.com/hr ili putem odgovarajuće aplikacije.
Svaka komunikacija koja se odnosi na sudjelovanje u programu vjernosti, a koja je nužna za pružanje povezanih usluga (primjerice potvrda registracije/odjave, dodjela namjenskih popusta ili besplatnih darova rezerviranih za članove), smatra se neophodnom za provedbu samog programa. Stoga, prihvaćanjem ovih pravila, kupac pristaje na primanje takvih obavijesti, koje će se slati na kontaktne podatke navedene u obrascu za registraciju u program. Odbijanje primanja takvih obavijesti onemogućit će društvu Tezenis Spa provedbu programa i pružanje povezanih usluga. Svako izričito odbijanje tijekom trajanja programa rezultirat će njegovim automatskim prestankom.
Kupci koji se prijave na svoj korisnički račun u aplikaciji Tezenis imat će pristup svim pogodnostima koje pruža Tezenis program vjernosti. Za potpuni popis pogodnosti predviđenih programom pogledajte članak 9. Pravilnika (“Pogodnosti”).

8. Skupljanje i korištenje/pretvaranje bodova and Use/Conversion of Points

Bodovi vjernosti automatski će se pripisivati kartici kupca nakon izvršenja misija, sudjelovanja u igrama i drugim aktivnostima dostupnima u aplikaciji, a koje su namijenjene članovima programa Tezenis Club.
Povezivanje Kartice s korisničkim računom za internetsku trgovinu i/ili računom u aplikaciji kupac treba izvršiti samo jednom; sustav će zatim pohraniti tu poveznicu radi budućih kupnji i sudjelovanja u aktivnostima.
Prikupljeni bodovi mogu se pretvoriti u kupone za popust isključivo putem aplikacije Tezenis. U tu svrhu kupac treba pristupiti svom korisničkom profilu i odabrati kupon koji mu je dostupan. Svaki kupon ostvaruje pravo na popust od 5,00 EUR (slovima: pet eura i nula centi) nakon zamjene 100 bodova, uz minimalnu vrijednost kupnje od 10,00 EUR (slovima: deset eura i nula centi).
Kuponi vrijede 30 (trideset) dana od datuma zamjene bodova za kupon te se mogu kombinirati sa svim važećim promotivnim akcijama, ali se ne mogu koristiti za kupnju proizvoda koji su već na sniženju.
Kako bi iskoristio kupon u fizičkim prodajnim mjestima, kupac se mora identificirati prije izdavanja računa predočenjem kartice ili davanjem identifikacijskih podataka (ime i prezime, adresa e-pošte ili telefonski broj povezan s karticom).
U slučaju kupnje putem internetske trgovine ili aplikacije, kupac se mora prijaviti na svoj korisnički račun korištenjem svojih osobnih pristupnih podataka.
Neidentificiranje kupca u skladu s gore navedenim postupcima onemogućit će i pripisivanje bodova i korištenje kupona, pri čemu nije moguće naknadno zatražiti pripisivanje bodova niti ostvarivanje pogodnosti retroaktivno.
Kupac u svakom trenutku može provjeriti stanje svojih bodova u uključenim trgovinama Tezenis, kao i putem internetske trgovine ili aplikacije Tezenis.
Organizator zadržava pravo, prema vlastitoj procjeni, povremeno nuditi privremene promotivne inicijative, poput kampanja prikupljanja bodova s multiplikatorima (primjerice dvostruki ili trostruki bodovi), o čemu će obavijestiti na način koji u pojedinom slučaju smatra najprimjerenijim.
Kartica ne predstavlja sredstvo plaćanja. Prikupljeni bodovi nemaju novčanu vrijednost, ne mogu se zamijeniti za gotovinu ili proizvode te nisu prenosivi na treće osobe.
Ostvareni, a neiskorišteni bodovi vrijede 24 (dvadeset i četiri) mjeseca od datuma pripisivanja, nakon čega se automatski brišu. Kupac može primati podsjetnike putem aplikacije ili putem dostavljenih kontaktnih podataka kako bi bio potaknut iskoristiti bodove prije njihova isteka.

9. Pogodnosti

Kupci koji posjeduju “Tezenis Club” karticu imaju pristup brojnim ekskluzivnim pogodnostima, uključujući popuste, promocije, nagradne aktivnosti i posebne inicijative namijenjene članovima, o kojima će se pravodobno i na odgovarajući način obavještavati putem promotivnih komunikacija.
Za korištenje pogodnosti predviđenih programom potrebno je predočiti karticu prilikom kupnje.
Program vjernosti podijeljen je na:

pogodnosti za sve članove;
ekskluzivne pogodnosti za korisnike Tezenis aplikacije

Pogodnosti za sve korisnike programa vjernosti:

20% popusta za rođendan, važeći 30 dan od datuma rođendana, može se koristiti zajedno s drugim promotivnim akcijama, ali se ne može ostvariti pri kupnji proizvoda koji su već sniženi.
elektronski račun, poslan putem e-pošte i uvijek dostupan u aplikaciji;
dostava i povrat za 1€;
Pristup namjenskim popustima i eventima
Ekskluzivni Dani za članove;
prioritetna korisnička podrška;
Dani besplatne dostave.

Ekskluzivne pogodnosti za korisnike Tezenis aplikacije:

Kupon za svakih 100 prikupljenih bodova;
Igre i izazovi za prikupljanje bodova i osvajanje nagrada;
Rani pristup sniženjima

10. Prekid programa –Deaktivacija kartice – Razno

Calzedonia Croatia d.o.o. i Tezenis Spa zadržavaju pravo izmjene, obustave ili prekida programa vjernosti Calzedonia i povezanih usluga u bilo kojem trenutku i po slobodnoj ocjeni. Konkretne obavijesti o promjenama, obustavama ili prekidima objavljuju se na internetskoj stranici www.tezenis.com/hr, u Tezenis aplikaciji "Tezenis" app, i/ili u trgovinama koje sudjeluju u programu.
Ne dovodeći u pitanje bilo koje drugo pravo predviđeno zakonom, uključujući pravo na naknadu štete, Calzedonia Croatia d.o.o. i Tezenis Spa mogu kupcu ukinuti pravo korištenja kartice i deaktivirati je ako se kartica koristi protivno uvjetima utvrđenim u ovim Općim uvjetima ili u slučaju zloporabe ili nanošenja štete imidžu marke “Tezenis”.
Osim toga, nakon pružanja informacija, Calzedonia Croatia d.o.o. i Tezenis Spa zadržavaju pravo otkazati karticu i njezinu aktivaciju / registraciju u slučaju nekorištenja kartice ili neaktivnosti kupca tijekom razdoblja duljeg od 5 godina. U slučaju otkazivanja i deaktivacije, kupac više neće moći koristiti prednosti i usluge kartice Tezenis.
Društva Calzedonia Croatia d.o.o. i Tezenis Spa nisu odgovorna za izravne ili neizravne posljedice povezane s neispravnostima programa vjernosti koje ne ovise o njegovoj volji. Društva Calzedonia Croatia d.o.o. i Tezenis Spa nisu odgovorna za bilo kakvu prijevaru, nepravilnu ili nezakonitu upotrebu kartice.

11. Obavijest o obradi osobnih podataka

Za informacije o osobnim podacima koji se obrađuju radi sudjelovanja u programu vjernosti, pogledajte Pravila o privatnosti, odjeljak “Zašto obrađujemo vaše podatke?”, “Tezenis Club Program vjernosti”.

12. Kontakti

Kupac može u bilo kojem trenutku slobodno zatražiti ispis iz programa vjernosti kontaktiranjem korisničke službe na adresu e-pošte hello@tezenis.com ili pristupom internetskoj stranici www.tezenis.com/hr/loyaltylanding. Za sve dodatne informacije o Tezenis kartici, kupac može posjetiti internetsku stranicu www.tezenis.com, obratiti se putem e-pošte na adresu hello@tezenis.com ili kontaktirati bilo koju uključenu Tezenis trgovinu.

Zadnje ažuriranje: 01/09/2026