Tezenis Talent

Zlasti moramo obdelovati osebne podatke, ki so nam bili posredovani ob registraciji (če v obrazcu za registracijo ni vseh podatkov, označenih z zvezdico, postopka registracije ni mogoče dokončati; če poteka registracija tekom nakupa in pri njej sodeluje prodajni pomočnik, je obvezen podatek vaša telefonska številka ali e-poštni naslov; če teh podatkov ne zagotovite, postopka registracije ni mogoče dokončati.) in podatke v zvezi z nakupi na prodajnih mestih Tezenis. Ti podatki vključujejo na primer ceno in vrsto kupljenih izdelkov. Z vašim soglasjem lahko uporabimo tudi druge podatke, ki nam jih prostovoljno posredujete ob registraciji ali informacije o načinu vaše interakcije z nami (v nadaljevanju "podatki").
Natančneje, zbiramo lahko:

• neobvezne podatke, predvidene v obrazcu za registracijo; v primeru registracije, opravljene tekom nakupa na posameznem prodajnem mestu, so neobvezni podatki ime, priimek, naslov, poštna številka, država in regija
• informacije, ki jih lahko pridobimo s preučevanjem vaše interakcije, ki jo imate z nami prek e-pošte in novic, prek naših spletnih mest in prek aplikacij, ki jih lahko razvijemo mi ali tretje osebe (za več informacij glejte ustrezne politike zasebnosti);
• informacije, ki jih lahko delite prek družabnih omrežij, na katera ste naročeni.

Podatke lahko obdelujemo, vključno z elektronskimi sredstvi, za te namene:

1. Upravljanje programa zvestobe »Tezenis Talent«
Vaši podatki se bodo uporabljali za zagotavljanje popustov in drugih ugodnosti, ki so vam na voljo in na splošno za vse povezane pogodbene in administrativne obveznosti. Pravna podlaga obdelave je sklenitev naročniške pogodbe v Programu zvestobe.

2. Personalizirana prodajna pomoč
Zagotavljamo vam prilagojeno storitev na vseh naših prodajnih mestih, kjer je aktiven program zvestobe »Tezenis Talent«. Kjer koli že ste, lahko prejmete pomoč in nasvet naših prodajnih pomočnikov (npr. o velikosti, barvi ali vzorcu Tezenis) o izdelkih, kupljenih v preteklih 24 mesecih na katerem koli prodajnem mestu Tezenis ali na spletu. Upoštevaje, da je Tezenis globalna blagovna znamka, nam takšna uporaba vaših podatkov, ki temelji na našem legitimnem interesu, omogoča izboljšanje kakovosti naših storitev na prodajnih mestih in zagotavljanje doslednih storitev našim strankam, ki so se pridružile programu zvestobe »Tezenis Talent« v vseh naših trgovinah. V vsakem primeru, če tovrstnih storitev ne želite prejemati, zadošča, da ob registraciji ali pozneje zahtevate, da se vaši podatki ne uporabljajo v ta namen.

3. Pošiljanje tržnih sporočil (»neposredno trženje«)
"3. Pošiljanje tržnih sporočil (»neposredno trženje«) Z vašo privolitvijo vam pošiljamo tržna sporočila preko klasične papirne pošte, elektronske pošte, SMS-a, stacionarnega in mobilnega telefona, izvajamo tržne raziskave in merimo stopnjo zadovoljstva z izdelki, ki se nanašajo na vse blagovne znamke Oniverse (Calzedonia , Intimissimi, Atelier Emé, Tezenis, Falconeri in Signorvino). Včlanitev v program zvestobe ""Tezenis Talent"" nikakor ni pogojena s podajo soglasja za prejemanje naših tržnih sporočil.

4. Oblikovanje profilov
S soglasjem strank pošiljanje prilagojenih komercialnih sporočil na podlagi profila članov ter nakupovalnih in iskalnih navad ter za razvoj izdelkov in storitev v skladu s preferencami naših strank. Včlanitev v program zvestobe “Tezenis Talent” nikakor ni pogojena s podajo soglasja za profiliranje.
Za boljše razumevanje okusa in zanimanja naših strank za naše izdelke in komuniciranje, lahko – tudi z uporabo avtomatiziranih sistemov – preučimo podatke, pridobljene ob registraciji v program zvestobe “Tezenis Talent”, nakupe, opravljene na naših prodajnih mestih Tezenis v zadnjih 12 mesecih, zanimanje za naša sporočila in novice, ki jih pošiljamo, obisk naših spletnih mest, uporabo naših aplikacij, ki jih lahko razvijemo mi ali tretje osebe in zanimanje za naše družbene kanale, npr. Facebook (za več informacij si oglejte ustrezne politike zasebnosti).
Nazadnje lahko obogatimo profil članov s statističnimi podatki, ki jih lahko zakonito pridobimo iz drugih virov: na primer v zvezi območjem stalnega prebivališča strank (kot so demografski podatki, geo-referenčni podatki itd.) ali v zvezi z elektronskimi orodji, ki jih stranke uporabljajo za interakcijo z nami. V vsakem primeru je dejavnost oblikovanja profilov namenjena boljši prilagoditvi naših storitev in nima nobenega pravnega ali drugega pomembnega vpliva na naše stranke.

5. Statistična analiza
Izdelava statističnih poročil in vedenjskih modelov, da bi preučili - v agregatni obliki - učinkovitost komercialnih pobud Tezenis z ekonomskega vidika (npr. uvedba novega izdelka) in obravnavali prihodnje komercialne in promocijske pobude. Zlasti lahko preučimo informacije v zvezi z nakupi naših strank (tudi v povezavi z drugimi blagovnimi znamkami Oniverse), državo izvora, starostjo, spolom, podatke, pridobljene s preučevanjem njihove interakcije, ki jo imajo z nami preko e-pošte, naših spletnih mest in preko aplikacij, ki jih lahko razvijemo mi ali tretje osebe (za več informacij si oglejte ustrezne politike zasebnosti). Ta uporaba podatkov, ki temelji na našem legitimnem interesu, nam omogoča analizo – v psevdonimizirani obliki (torej brez informacij, ki jih je mogoče neposredno pripisati posameznim strankam) – podatkov o strankah, da pridobimo strateške informacije v zvezi z nakupovalnim vedenjem strank, o načinih, na katere stranke komunicirajo z nami prek različnih komunikacijskih kanalov ter o učinkovitosti komercialnih in promocijskih pobud, da bi lahko konkurirali glavnim operaterjem v sektorju.

• Za namene »Upravljanje programa zvestobe« in »Personalizirana prodajana pomoč« podatkov ne bomo obdelovali dlje od časa, kot je potrebno za upravljanje udeležbe strank v programu zvestobe »Tezenis Talent«. V vsakem primeru se podatki o nakupih strank in njihovih interakcijah z nami ne bodo obdelovali dlje kot 12 mesecev od datuma njihove pridobitve.
• Za namene »Pošiljanje tržnih sporočil (»Neposredno trženje«)« se bodo podatki hranili, dokler stranke ne prekličejo svojega soglasja;
• Za namene »Oblikovanja profilov« se bodo podatki v zvezi z interakcijami z nami hranili 12 mesecev od datuma njihove pridobitve; podatki o zgodovini nakupov pa se hranijo 3 leta od datuma vsakega nakupa.
• Za namene »Statistična analiza« se bodo podatki o nakupih hranili v psevdonimizirani obliki pet let. Ostale osebne podatke bomo v psevdonimizirani obliki hranili dve leti.

Upravljavca podatkov za namene »Upravljanje programa zvestobe« in »Personalizirana prodajna pomoč« sta Calzedonia S.p.A. in Verudela doo. Calzedonia S.p.A. in Verudela d.o.o. delujeta kot skupna upravljavca, saj skupaj opredeljujeta sredstva in namene obdelave. Upravljavec podatkov za namene »Pošiljanje tržnih sporočil (»Neposredno trženje«)«, »Oblikovanje profilov« in »Statistična analiza« je Calzedonia S.p.A.

Da bi dosegli namene, za katere uporabljamo podatke, jih moramo posredovati naslednjim kategorijam subjektov:
Osebju v Calzedonia S.p.A. in Verudela d.o.o., zadolženemu za upravljanje programa zvestobe;
Zaposlenim v podjetjih, ki na podlagi komercialnega franšiznega razmerja upravljajo prodajna mesta »Tezenis«;
Podjetjem, ki upravljajo prodajna mesta »Tezenis« v različnih državah, kjer je aktiven program zvestobe »Tezenis Talent«.
Dobaviteljem Calzedonia S.p.A. (npr. ponudniki storitev in IT platform, svetovalci): te subjekte imenuje Calzedonia S.p.A. za obdelovalce podatkov s podpisom posebne pogodbe.

Zbrani osebni podatki se lahko prenesejo izven Evropske unije. V tem primeru bo prenos potekal v skladu z določili Uredbe EU 2016/679 ("GDPR") (podatki bodo preneseni šele po podpisu Standardnih pogodbenih klavzul, ki jih je odobrila Komisija EU s sklepom 2021/ 914 / EU oziroma v države, ki lahko zagotovijo ustrezno raven varstva osebnih podatkov in s tem prejemnikom odločbe o ustreznosti, ki jo je sprejela Komisija EU).

Člani programa zvestobe »Tezenis Talent« lahko kot posamezniki, na katere se nanašajo osebni podatki, pravice, ki jim jih glede osebnih podatkov podeljuje GDPR, uveljavljajo tako, da pišejo na privacy@oniverse.it Zavezujemo se, da bomo na zahtevo odgovorili v najkrajšem možnem času, v vsakem primeru pa najkasneje v tridesetih dneh od prejema zahteve. V nekaterih primerih bomo zahtevali kopijo identifikacijskega dokumenta, če bo v zvezi z zahtevo potrebno preveriti identiteto prosilca. Posameznik, na katerega se nanašajo osebni podatki, lahko uveljavlja zlasti naslednje pravice:
Pravica do dostopa
tj. pravica vedeti, ali poteka obdelava osebnih podatkov v zvezi z njim in če da, pridobiti kopijo teh podatkov in biti obveščen o izvoru podatkov, kategorijah obdelanih osebnih podatkov, o prejemnikih podatkov, namenih obdelave, o obstoju avtomatiziranega postopka odločanja (vključno z oblikovanjem profilov), o roku hrambe podatkov, in ostalih pravicah, ki jih določa veljavna zakonodaja;
Pravica zahtevati popravek ali integracijo podatkov;
Pravico zahtevati izbris osebnih podatkov,
če ti niso več potrebni za namene, za katere so bili pridobljeni, ali če nismo več pooblaščeni za njihovo obdelavo;
Pravica do omejitve obdelave osebnih podatkov
v naslednjih primerih: i) Posameznik, na katerega se nanašajo osebni podatki, je oporekal točnosti osebnih podatkov in sicer lahko zahteva omejitev obdelave za obdobje, ki je potrebno za preverjanje točnosti podatkov; ii) nismo več pooblaščeni za obdelavo podatkov in namesto izbrisa lahko posameznik od nas zahteva omejitev njihove uporabe; iii) če so osebni podatki, ki jih imamo, kljub temu, da niso več potrebni za namene, za katere so bili pridobljeni, potrebni, da posameznik, na katerega se nanašajo, ugotovi, uveljavlja ali brani pravico na sodišču;

Pravica do prenosljivosti podatkov
tj. pravica posameznika do prejema osebnih podatkov, ki se nanašajo nanj, v strukturiranem formatu, ki se običajno uporablja in je strojno berljiv, kot tudi pravica zahtevati, da se ti podatki posredujejo drugemu upravljavcu podatkov;
Pravica do preklica soglasja
za obdelavo na podlagi le-tega;
Pravica kadar koli nasprotovati
obdelavi osebnih podatkov na podlagi našega legitimnega interesa. Posameznik, na katerega se nanašajo osebni podatki, ima tudi pravico, da vloži pritožbo pri pristojnem nadzornem organu za varstvo podatkov, če meni, da je obdelava v nasprotju z določbami veljavne zakonodaje.

Člani programa zvestobe lahko kadar koli preverijo, spremenijo ali prekličejo dano soglasje v zvezi z nameni »Pošiljanje tržnih sporočil (»Neposredno trženje«)« in »Oblikovanje profilov« (vključno z izjavo, da ne želijo prejemati komercialnih informacij po e-pošti in/ali besedilnih sporočilih) in/ali zahtevajo, da se njihovi podatki ne uporabljajo za namen »personalizirana prodajna pomoč«. V zvezi z registracijo, ki jo izvaja spletno mesto, lahko člani programa zvestobe spremenijo svoje nastavitve:

• z uporabo svojega registracijskega računa v razdelku z nastavitvami zasebnosti;
• tako, da stopijo v stik z našo službo za pomoč strankam;
• tako, da se obrnejo na upravljavca podatkov ali pooblaščeno osebo za varstvo podatkov.

V zvezi z registracijo, ki se izvaja na posameznem prodajnem mestu:

• z ustvarjanjem računa in uporabo istih podatkov, uporabljenih za registracijo;
• tako, da stopijo v stik z našo službo za pomoč strankam;
• tako, da se obrnejo na upravljavca podatkov ali pooblaščeno osebo za varstvo podatkov.

Stranke lahko uveljavljajo svoje pravice tako, da pišejo upravljavcem podatkov in/ali pooblaščeni osebi za varstvo podatkov Calzedonia S.p.A. na spodnji naslov:
Calzedonia S.p.A.
E-pošta: privacy@oniverse.it
Sedež: Via Monte Baldo 20, Dossobuono di Villafranca, Verona, Italija.
Pooblaščena oseba za varstvo podatkov Calzedonia S.p.A.: dpo@oniverse.it


Podjetje Verudela d.o.o.
E-pošta: privacy@oniverse.it
Sedež: Anžurjeva ulica 2d, 1260 Ljubljana Polje, Slovenija

To obvestilo o zasebnosti je lahko predmet sprememb in posodobitev zaradi sprememb v zvezi z načinom, kako obdelujemo podatke strank ali druge informacije, ki jim jih posredujemo. Ob vseh spremembah bo v vsakem primeru zagotovljena popolna zaščita njihovih pravic. Če pride do kakršnih koli sprememb, ki bi lahko omejile jamstva za varstvo njihovih podatkov ali njihovih pravic glede na trenutno različico, bodo pred začetkom sprememb obdelave njihovih podatkov nemudoma obveščeni prek kontaktov, ki so jih posredovali in bodo imajo zagotovljeno pravico do izstopa iz programa zvestobe »Tezenis Talent« ali v vsakem primeru pravico do spremembe njihovih soglasij in želja. V vsakem primeru vabimo naše stranke, da občasno pregledajo posodobljeno Politiko zasebnosti, objavljeno na spletnem mestu.

In particular, we need to process the personal data provided to us at the time of registration (failure to provide the data marked with an asterisk involves the inability to complete the registration process, in case of registration carried out in each point of sale with the support of the sales assistants, the phone number or email address are mandatory data. Failure to provide these data involves the inability to complete the registration process) and the data relating to purchases made at points of sale Tezenis. These data include, for example, the price and type of products purchased. With customers’ consent, we may also use other information that they freely provide to us at the time of registration or concerning the way they interact with us (hereinafter, collectively, the "Data").
More precisely, we could collect:

• optional information requested through the registration form or, in case of registration carried out in each point of sale name, surname, address ZIP code, country and province are optional information;
• the information that we may acquire by examining customers’ interaction with us, through email and newsletters, through our Internet sites and through the Apps that may be developed by us or by third parties (for more information, please consult the relevant privacy policies);
• information that customers may share through the social networks to which they subscribe.

We may process Data, including by electronic means for these purposes:

1. Loyalty Program Management
Management of participation to the “Tezenis Talent” Loyalty Program. The Data will be used to provide the discounts and benefits provided for those enrolled in the program and, more generally, for all related contractual and administrative obligations. The legal basis of the processing is the execution of the contract of subscription in the Loyalty Program.

2. Personalized assisted sale
Provision of a personalized assisted sales service dedicated to members of the Loyalty Program who will be able to take advantage of the help and advice of our sales assistants in all our points of sale where the “Tezenis Talent” Loyalty Program is active. Wherever customers are, they could receive the help and advice of our sales assistants, with information (e.g. for Tezenis size, color or pattern) on items purchased in the previous 12 months at any point of sale Tezenis or even online. Provided that Tezenis is a global brand, such use of Data, based on our legitimate interest, allows us to improve the quality of our services at the point of sale and to ensure a consistent service to our customers who have joined the “Tezenis Talent” Loyalty Program in all our stores. In any case, if customers do not wish to receive this assistance, it is sufficient that they, at the time of registration or even at a later time, ask their Data not be used for this purpose.

3. Sending of commercial communications (“Direct Marketing”)
With our customer’s consent, sending of commercial communications through the traditional paper mail service, e-mail, SMS, landline and mobile phone, carrying out market research and surveying the degree of satisfaction regarding products relating to all the brands of the Calzedonia Group (Calzedonia, Intimissimi, Atelier Emé, Tezenis, Falconeri and Signorvino). Subscription to the “Tezenis Talent" Loyalty Program is in no way conditional on the release of consent to receive our commercial communications.

4. Profiling
With our customer’s consent, sending of personalized commercial communications based on subscribers’ profile and purchasing and browsing habits as well as to develop products and services consistent with the preferences of our customers. Subscription to the “Tezenis Talent” Loyalty Program is in no way conditional on the release of consent to profiling.
In particular, in order to better understand our customers’ tastes and interest in our products and communications, we may examine - also through the use of automated systems – the information provided at the time of the registration to the “Tezenis Talent” Loyalty Program, the purchases made at our Tezenis points of sale in the last 12 months, the interest in our communications and newsletters, the attendance of our websites, the use of our Apps that may be developed by us or third parties, and the interest in our social channels, e.g. Facebook, (for more information, please consult the respective privacy notices).
Finally, we may enrich the subscribers’ profile with statistical information that we may lawfully acquire from other sources: for example, in relation to their area of residence (such as demographic information, geo-referencing data, etc.) or to the electronic tools that they use to interact with us. In any case, this profiling activity is aimed at better personalizing our services and does not have any legal or other significant effect on our customers.

5. Statistical Analysis
Creation of statistical reports and behavioral models in order to examine - in aggregate form - the effectiveness from an economic point of view of the commercial initiatives (e.g. launch of a new product) of Tezenis and to address future commercial and promotional initiatives. In particular, we may examine information relating to our costumers’ purchases (also in relation with the other brands of Calzedonia Group), country of origin, age, gender, information obtained by examining their interaction with us, through e-mails, our websites and through the Apps that may be developed by us or by third parties (for more information, please consult the respective privacy notices). This use of Data, based on our legitimate interest, allows us to analyze - in pseudonymized form (therefore without information directly attributable to individual customers) - customer data to obtain strategic information relating to customer purchasing behavior, the ways in which customers interact with the company through the various communication channels and the effectiveness of commercial and promotional initiatives, to be able to compete with the main operators in the sector.

• For the purposes named “Loyalty Program Management” and “Personalized assisted sale” Data will not be processed for longer than the time required to manage the participation to the “Tezenis Talent” Loyalty Program. In any case, information about purchases and the interactions with us will not be processed for longer than 12 months from the date of collection.
• For the purpose named “Sending of commercial communications (“Direct Marketing”)” Data will be Kept until customers revoke their consent;
• For the purpose named “Profiling” data relating to the interactions with us will be kept for 12 months from the date of collection; the information relating to the purchases will, on the other hand, be kept for 3 years starting from the date of each purchase.
• For the purpose named “Statistical Analysis” data relating to purchases will be kept - in pseudonymized form - for a period of five years. The other personal data will be kept - in pseudonymized form - for a period of two years.

The Data Controllers for the purposes named “Loyalty Program Management” and “Personalized assisted sale” are Calzedonia S.p.A. and Verudela d.o.o.. Calzedonia S.p.A. and Verudela d.o.o. act as Joint Controllers since they together define the means and purposes of processing. The Data Controller for the purposes named “Sending of commercial communications (“Direct Marketing”)”, “Profiling” and “Statistical Analysis” is Calzedonia S.p.A.

To achieve the purposes for which we use Data, we need to communicate them to these categories of subjects:
Calzedonia S.p.A. and Sunshine Baltics Lithuania UAB, in charge with the management of the Loyalty Program;
Employees of companies which, based on a commercial franchising relationship, manage “Tezenis” points of sale;
Companies that manage the “Tezenis” points of sale in the various countries where the “Tezenis Talent” Loyalty Program is active.
Calzedonia S.p.A. suppliers (e.g. service providers and IT platforms, consultants): these subjects are appointed as Data Processors by Calzedonia S.p.A., through the signing of a specific contract.

Personal data collected may be transferred outside the European Union. In this case, the transfer will take place in compliance with the provisions of EU Regulation 2016/679 ("GDPR") (in particular, the data will be transferred only after signing the Standard Contractual Clauses approved by the EU Commission with decision 2021/914 / EU or to countries able to guarantee an adequate level of protection of personal data and therefore recipients of an Adequacy Decision adopted by the EU Commission).

The “Tezenis Talent” Loyalty Program subscribers, as Data Subjects, can exercise the rights that the GDPR grants to them over their personal data by writing to privacy@oniverse.it We undertake to respond to the request as soon as possible and in any case no later than thirty days from receipt of the report. In some cases, we will ask for a copy of an identification document if, in connection with the request, it becomes necessary to verify the identity of the applicant. In particular, the Data Subject can exercise the following rights:
Right of access
i.e., the right to know if a processing of personal data concerning her/him is in progress and, if confirmed, to obtain a copy of such data and be informed about the origin of the data, the categories of personal data processed, the recipients of the data, the purposes of the processing, the existence of an automated decision-making process (including profiling), the data retention period, the rights provided for by the applicable law;
Right to request the correction or integration of the data;
Right to request the deletion of personal data
if such data are no longer necessary for the purposes for which they were collected, or if we are no longer authorized to process them;
Right to obtain the limitation
of the processing of personal data in the following cases: i) the Data Subject has contested the accuracy of the personal data. She/He can request a processing limitation for the period necessary to verify the accuracy of the data; ii) we are no longer authorized to process the data, and instead of deleting them, it is possible to ask us to limit their use; iii) if the personal data in our possession, despite being no longer necessary for the purposes for which they were collected, are necessary for the Data Subject to ascertain, exercise or defend a right in court;

Right to data portability
i.e., the right to receive personal data concerning him/her in a structured format, commonly used and readable by an automatic device, as well as the right to request for such data to be transmitted to another Data Controller;
Right to revoke the consent
for the processing based on it;
Right to oppose
at any moment to the processing of personal data based on our legitimate interest. The Data Subject also has the right to lodge a complaint with the competent data protection supervisory authority if she/he believes that the processing conflicts with the provisions of the applicable laws.

At any time, subscribers in the Loyalty Program may check, modify or revoke their consent in relation to the purposes named “Sending of commercial communications (“Direct Marketing”)” and “Profiling” (including by declaring that they do not wish to receive commercial information by email and/or text messages) and/or request that their Data not be used for the purpose named “Personalized assisted sale”. Regarding the registration carried out by website, subscribers in the Loyalty Program can change their preferences:

• by using their registration account, under privacy preferences section;
• by contacting our Customer Service;
• by contacting the Data Controller or the Data Protection Officer.



Regarding the registration carried out in each point of sale:

• by creating an account and using the same data provided for the registration;
• by contacting our Customer Service
• by contacting the Data Controller or the Data Protection Officer.

Customers may exercise their rights by writing to the Data Controllers, and/or Data Protection Officer of Calzedonia S.p.A. at the address below:
Calzedonia S.p.A.
Email: privacy@oniverse.it
Registered office: Via Monte Baldo 20, Dossobuono di Villafranca, Verona, Italy.
The Data Protection Officer of Calzedonia S.p.A.: dpo@oniverse.it


Verudela d.o.o.
Email: privacy@oniverse.it
Registered office: Anžurjeva ulica 2d, 1260 Ljubljana Polje, Slovenija

This Privacy Notice may be subject to changes and updates because of changes concerning the way we process customers’ Data or other information provided to them hereunder. Any changes will ensure, in any case, the full protection of their rights. If any changes are made that may limit the guarantees for the protection of their Data or their rights with respect to the current version, before the processing of their Data begins in the new manner, they will be promptly informed through the contacts provided and they will be guaranteed the right to cancel from the “Tezenis Talent” Loyalty Program or, in any case, to modify their consents and preferences. In any event, we invite our customers to review the updated Privacy Policy published on the Site from time to time.